Application Support Analyst

ION; Pisa; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the fintech sector is seeking an Application Support Analyst in Pisa. The successful candidate will be responsible for ensuring optimal functionality of applications, supporting users with technical and functional issues, and performing incident management. Ideal applicants will have a relevant degree and experience in similar roles, complemented with strong analytical and communication skills.

Competenze

• 1.5 years experience in a similar role in fintech.
• Good written and oral communication skills in English and Italian.
• EU Work Permit and willingness to work shifts.

Mansioni

• Manage and optimize existing and new application functions.
• Be point of contact for end-users and handle system issues.
• Develop and maintain functional documentation.

Conoscenze

Client-focus attitude

Team player

Strong analytical skills

Problem solving skills

Good communication skills

Formazione

Bs or Ms in a financial or technical related field

Strumenti

SQL

Descrizione del lavoro

We are looking for a Application Support Analyst that will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assist customers both from technical and functional point of view.

Your responsibilities

• Manage and optimize existing and new application functions;
• Ensure the optimal use of the application by the end-users;
• Monitor and control the quality of datasets on a daily basis;
• Be point of contact for the end-users and handle system issues;
• Perform incident management;
• Configure and test functionalities;
• Support the team in defining and analyzing user requirements;
• Develop and maintain functional documentation;
• Perform user training.
  
  

Your Skills, Experience, And Qualifications

• Bs or Ms in a financial or technical related field is preferred;
• 1.5 year's experience in a similar role in fintech field;
• Basic knowledge of SQL language;
• Client-focus attitude;
• Team player with solid communication and presentation skills;
• Strong analytical and problem solving skills;
• Ability to manage pressure;
• Good written and oral communication skills of English and Italian languages;
• EU Work Permit;
• Willingness to work shifts;
• Availability to work on weekends.
  
  

Important Notes

According to the Italian Law (L.68/99) please note that candidates from the disability list will be given priority.

Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted.

Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire, or if that right has restrictions imposed which would prevent you from undertaking a full-time employment contract.