Application Engineer

YSI Incorporated; Vicenza; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading global water solutions company is seeking an Application Engineer in Montecchio Maggiore (VI). This role involves providing technical support for product selection and collaborating with Sales to deliver customized solutions. Ideal candidates will have a Bachelor’s degree in Mechatronic or Mechanical Engineering and strong communication skills in English and Italian. The position is full-time with benefits including a company canteen and bonuses.

Servizi

Company canteen

Company bonus

Competenze

• Good spoken and written English and Italian is mandatory.
• French spoken and written will be considered a plus.

Mansioni

• Provide customers with technical support for product selection.
• Work with Sales to understand customer needs and provide solutions.
• Quote for customized/standard products for projects.
• Cooperate with training department for customer support.
• Attend exhibitions and visit customers for technical support.

Conoscenze

Cross-boundary collaboration

Effective communication

Customer Orientation

Problem Solving

Conflict Management

Formazione

Bachelor’s degree in Mechatronic or Mechanical Engineering

Descrizione del lavoro

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.**Job Summary:**The Application Engineering gives direct technical support to internal and external customers regarding product/application information, product selection and special quotation.In case of projects related to Building Service, Industrial or Public Utilities applications or involving key customers, he works close to Sales coordinating the activities of the internal departments (Product Management, R&D, Operations) in order to deliver the requested documentation.His/her role is critical to ensure customer satisfaction and quick on field problem solving.**Principal Responsibilities:*** Provide customers with technical support for selection of standard/customized products showing an extensive knowledge of our product portfolio and possible applications* Work together with Sales to understand customer needs / applications and provide the best, profitable product solutions (standard or customized).* Work with Engineering, Purchasing, Marketing, Master Planning and Operations to define the best technical solution for the Customer.* Quote customized/standard products for single projects or develop offers for tenders* Cooperate with training department and sales giving support to customers (customer visit, witness test)* Cooperate with Sales Assistants to solve issues about customer product need* Contribute with new ideas/suggestions to continuous improvement* provide technical solution to OEM and large/international key accounts in the EMEA region* Support OEM KAMs of Xylem Commercial team (Sales)* Provide feedback to product management team on highly requested special features* Attend Exhibitions* Visiting customers on demand for technical support to commercial team (Sales)* Work close to Sales in specific Industrial and/or Public Utilities projects* Collaborate in projects Management**Key Competencies:*** Cross-boundary collaboration* Organization, Prioritization and planning.* Effective communication, open mind and positive approach.* Customer Orientation* Inspiring Accountability* Problem Solving* Conflict Management* English language**Required Qualifications:*** Bachelor’s degree Mechatronic or Mechanical Engineering is required.* **Good spoken and written English and Italian is mandatory**.* **French spoken and written will be considered a plus.****Preferred Qualifications:*** 1 or 2 years of experience in related field and position* An experience in the Customer Service area (Technical Support, After Sales, Pre-Sales) is a plus.* Experience in dealing with complex organization and processes (ability to work across boundaries) is a plus.**LOCATION**: Montecchio Maggiore (VI) **CONTRACT**: Permanent, full-time**BENEFITS**: Company canteen and company bonusJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.background, skills and interests.