Analyst - Delivery Speed, Same Day, E2E Planning & Cx Metrics

Amazon Eu Sarl (Italy Branch); Milano; In loco; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Amazon Eu Sarl (Italy Branch) cerca un analista Delivery Speed per l’area Same Day E2E Planning & CX Metrics a Milano. L’incarico richiede forte spirito analitico e capacità di lavorare con team trasversali per migliorare tempi di consegna.

Il ruolo prevede il 60% di analisi dati e il 40% di gestione stakeholder, con reporting a leadership senior. Richiesta una laurea pertinente e abilità nel gestire progetti complessi.

Competenze

• Laurea in ingegneria, economia, commercio o equivalente.
• Esperienza in analisi dati o progetti analitici.
• Esperienza nel guidare collaborazioni tra team diversi.
• Esperienza nel comunicare con stakeholder a vari livelli di leadership.

Mansioni

• Supportare la definizione della strategia di velocità di consegna per l'Europa.
• Questo ruolo prevede 60% attività analitiche e 40% gestione stakeholder/progetti.
• Utilizzare insight per influenzare la roadmap dei progetti e accelerare i tempi di consegna.
• Lanciare piloti, costruire casi di business e descrivere benefici, rischi e risorse.
• Gestire reportistica e aggiornamenti data-driven per la leadership Amazon.

Conoscenze

Analytical experience

Cross-functional collaboration

Stakeholder communication

Formazione

Laurea in ingegneria, economia, commercio o equivalente

Descrizione del lavoro

Descrizione dell’offerta di lavoro

The applicable collective agreement for this role is Analyst Delivery Speed. The position is classified at level 5 or above, depending on the candidate's skills, competences and experience.

Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems & processes are running behind the scenes to power the whole operation? If so, this role is for you.

The team: Same Day, E2E Planning & CX metrics

Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion.

We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe.

Same Day E2E Planning & CX Metrics is focused on Amazon most complex problems, processes and decisions: How improving Same Day Delivery Speed to our customer.

We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and costs.

Key job responsibilities

You will support the team in defining the overall delivery speed strategy across Europe. This is a role for an exceptionally talented person passionate about delivering concrete improvement for our customers.

The role includes 60% analytical activities and 40% of stakeholder/project management.

Innovation & Stakeholder/Project management

• Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country.
• For the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required.
• For the algorithmic opportunities, work with teams of software developers and research scientists to design the next round of software innovation.
• Lead regular business review with partner teams to monitor the progress of projects in the roadmap. Help into removing bottlenecks.
• Consolidate progress into crisp and concise data-driven status updates. You will own reporting to Amazon senior leadership (VP-level).

Data Analytics/Science

• Deep dive complex data using SQL (>10TB) to uncover actionable insights for known and unknown problems.
• Use data to control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions.

BASIC QUALIFICATIONS

• Bachelor's degree in engineering, commerce, business administration or equivalent.
• Experience in analytical tasks or projects, working with data.
• Experience driving internal cross-team collaboration.
• Experience communicating with a wide range of stakeholders, including your peers and leadership.

PREFERRED QUALIFICATIONS

• Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround.