Airport Representative - Verona

Jet2.com Limited; Veneto; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading travel operator in Italy is seeking an Airport Representative. You will deliver exceptional customer service, assist customers throughout their airport experience, and handle flight disruptions. Flexibility is essential as the role involves varied shifts and physical demands. The ideal candidate should be friendly and confident with digital systems. Join a vibrant team at the forefront of customer service excellence.

Servizi

Excellent Salary

Fully paid training

Career growth opportunities

Monthly 1-to-1 meetings

Weekly time off

Competenze

• Right to work documents for Italy required.
• Flexibility to work varied shifts, including early mornings and late nights.
• Experience in customer service is advantageous but not mandatory.

Mansioni

• Greet customers warmly and assist throughout their airport experience.
• Handle flight disruptions and provide essential information.
• Collaborate with internal and external partners for VIP service.

Conoscenze

Customer service

Digital systems usage

Solution oriented

Descrizione del lavoro

Overview

As a valued member of our Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

As a valued member of our Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

In this role you will represent Jet2holidays as an Airport Customer Helper but will be employed by our third-party agency, who partner with us to deliver our service.

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• Weekly time off
• Monthly rosters shared in advance

What will I do?

As an Airport Representative, you’ll report directly to the Airport Team Leader or Destination Manager and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories — Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.
• Take Responsibility — Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.
• Be Present — Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.
• Work as One Team — Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

What do I need?

• Right to Work Documents — As our third-party agency employ on local contracts, you will already hold full right to work documents for Italy.
• Travel & Accommodation — You will already be living in the destination or be able to arrange your own accommodation. You’ll need to be able to get to the airport at any time – day or night.
• Flexibility — We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.
• Skills & Experience — Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, youll be invited to complete a short video interview. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Destination Management team & third-party agency.

Want to know more about the role? Click the link below!

Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video

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