Agency Director – Milan

WINSEARCH Italia; Bardino Nuovo; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading luxury transportation agency is seeking an Agency Director based in Milan. The successful candidate will be responsible for leading a team of approximately 15 staff, ensuring operational excellence, and maintaining client relationships. The role requires a minimum of 5 years in a management position within a premium service environment and fluency in Italian and English. This position offers a unique opportunity to lead operations in a rapidly growing company.

Competenze

• Minimum 5 years in operations, management, or business unit leadership role.
• Fluent in Italian and English.

Mansioni

• Lead and develop a team of approximately 15 employees.
• Supervise daily operations to ensure client satisfaction.
• Maintain and strengthen relationships with existing partners.
• Identify new business opportunities.

Conoscenze

Operational acumen

Problem-solving mindset

Charismatic leadership

Interpersonal skills

Presentation skills

Attention to detail

Client satisfaction focus

Descrizione del lavoro

About Us

Palazzi Agency by Chabé is part of the Chabé Group, Europe’s leading provider of chauffeured transportation services for a luxury clientele. Headquartered in Paris, the Group has a strong and established presence across Europe and the Middle East, serving the most prestigious hotels, brands, and private clients.

In Italy, Chabé operates through Palazzi Agency, with its head office in Rome and a satellite office in Milan, making Italy the Group’s second largest market.

Why Join Us

Joining Palazzi Agency by Chabé means becoming part of an international leader in luxury mobility, experiencing strong growth in Italy.

This is a unique opportunity to play a key role in structuring and expanding a dynamic, innovative, and excellence-driven organization.

We value entrepreneurial spirit, leadership, and a passion for delivering exceptional client experiences.

Position Overview

Based in Milan, the Agency Director will be responsible for leading and developing the agency’s operations and team.

Overseeing a staff of around 15 staff, the Director ensures operational excellence, service quality, and profitability while representing the brand to a discerning, international clientele.

Key Responsibilities

Leadership & Management

• Lead, inspire, and develop a team of approximately 15 employees (office staff and chauffeurs).
• Foster a culture of excellence, collaboration, and accountability.
• Ensure proper onboarding, training, and professional development of all team members.
• Define and monitor key performance indicators (KPIs) related to service quality and operational efficiency.

Operational Excellence

• Supervise daily operations, ensuring flawless service delivery and client satisfaction.
• Implement efficient processes and tools to optimize resources and performance.
• Anticipate operational challenges and design practical, innovative solutions.
• Uphold Chabé’s high standards of quality and discretion at all times.

Client Relations

• Maintain and strengthen relationships with existing partners (in particular 5-star hotels, and premium service providers).
• Identify new business opportunities and contribute to the agency’s commercial growth.
• Represent the agency at professional and client events, promoting its image and values.
• Ensure a client-centric approach across all activities.

Profile Required

• Experience: Minimum 5 years in operations, management or business unit leadership role, ideally within a premium service-oriented environment (hospitality, transport, events, luxury services, etc.).
• Languages: Fluent in Italian and English;
• Skills & Attributes:
• Strong operational acumen and problem-solving mindset.
• Charismatic leadership with the ability to motivate and unite teams.
• Excellent interpersonal and presentation skills.
• Entrepreneurial, organized, and results-driven.
• Natural sense of service, attention to detail, and client satisfaction.