Aftersales Specialist Italy

Lynk & Co; Milano; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global automotive brand is seeking an Aftersales Specialist to drive the implementation of aftersales strategies and coach retail partners. This role involves overseeing project execution, maintaining strong relationships with partners, and analyzing sales performance. Candidates should have a degree in a related field and a proven background in aftersales or business development within the automotive sector. Fluency in Italian and English is required, along with excellent negotiation skills. Expected travel within Italy is part of the role.

Competenze

• Proven track record in aftersales or retailer business within the automotive industry.
• Experience in business development and project leadership.
• Ability to generate and analyze reports on sales performance.

Mansioni

• Drive the implementation of aftersales strategies with retailers.
• Coach retailers on aftersales best practices.
• Build relationships with retail partners and stakeholders.

Conoscenze

Fluency in both Italian and English

Knowledgeable in negotiation techniques

Strong understanding of market needs

Formazione

University degree in Business, Economics, Engineering or relevant

Descrizione del lavoro

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle‑free customer experience.

Aftersales Specialist

The position is a driver of rolling out new retailers and maintaining existing including service partners (only service and no car sales). The position drives the implementation as a project leader with the retailer and internal L&C teams. This includes:

• Safeguarding the retailer is following our guidelines, policies and standards.
• Coach and train retailers in aftersales and provide necessary tools and information.
• Monitoring and drive gross profit and volume on parts and service offer sales.

This role involves proposing tailored solutions, overseeing project execution, and collaborating with different stakeholders to maximize L&C sales together with partners. By leveraging this knowledge, you provide valuable insights to both partners and L&C internal stakeholders, contributing to the sustained growth and customer satisfaction.

• Execute aftersales strategies under guidance of the Network Manager.
• Build and maintain good relationships with partners.
• Execute the onboarding process for new retail partners, ensuring they are trained on company policies, product knowledge, operational standards.
• Collaborate with stakeholders for cohesive aftersales approaches, push sales and do necessary sales follow up with agreed targets and KPI, qualitative and quantitative targets.
• Generate and analyze regular reports on B2B sales performance.

What You Should Have

• A university degree in Business, Economics, Engineering or a relevant field, or equivalent experience.
• Proven track record in aftersales or retailer business or business development within the Automotive industry in the market.
• Strong understanding of market needs and dynamics within the retailer business.
• Knowledgeable in negotiation techniques and contract management.
• Fluency in both Italian and English.

Note that you are expected tobe available for travel within Italy to visit retail partners for this role.

Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com)

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn‑profile or CV written in English and answering a few questions. Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science‑based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest 5th January 2026.

If you want to learn more about the position, please reach out to Riccardo Gugliotta, Network Manager, [e-mail]. If you have any questions about the recruitment process, please reach out to [e-mail]