Aftermarket Director (Packaging)

Michael Page; Lombardia; Remoto; EUR 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

A leading international packaging firm is seeking a senior leader to manage Aftermarket solutions. Your responsibilities encompass driving sales performance, optimizing service operations, and collaborating with cross-functional teams. The ideal candidate has over 10 years of experience, particularly in industrial or packaging sectors, and a strategic mindset. International travel is required. This role offers the chance to work for a recognized leader in the food and beverage industry, emphasizing quality and branding at the global level.

Competenze

• 10+ years of experience in similar roles, ideally within the industrial or packaging sectors.
• Fluent in English; additional languages are a plus.
• Experience in entrepreneurial or fast‑growing contexts is a strong advantage.

Mansioni

• Lead Aftermarket solutions, including retrofits, upgrades, and maintenance contracts.
• Drive sales performance and optimize the order-to-cash process.
• Collaborate with internal departments to deliver an outstanding customer experience.

Conoscenze

Leadership

Strategic mindset

Customer-centric approach

Interpersonal skills

Results-driven attitude

Descrizione del lavoro

Responsibilities

• Lead Aftermarket solutions, including retrofits, upgrades, maintenance contracts, service operations, and spare parts.
• Ensure high-quality support, covering technical assistance, field service, and training programs.
• Drive sales performance and optimize the order-to-cash process.
• Support digital transformation through ERP systems.
• Implement root cause analysis and establish KPIs to enable continuous improvement.
• Collaborate with internal departments to deliver an outstanding customer experience.
• Contribute to the definition and execution of the Aftermarket strategy, ensuring alignment with business goals and maintaining a hands‑on approach.

Lead global Aftermarket operations: service contracts, spare partsDrive strategy & performance: budget, KPIs, and customer satisfaction

Qualifications

• 10+ years of experience in similar roles, ideally within the industrial or packaging sectors
• Strong leadership and strategic mindset, with proven managerial capabilities
• Deep understanding of aftermarket business models, including spare parts and service sales dynamics
• Fluent in English; additional languages are a plus
• Willingness travel internationally and work in dynamic environments
• Experience in entrepreneurial or fast‑growing contexts is a strong advantage
• Excellent interpersonal and communication skills, with a customer‑centric approach
• Results‑driven attitude, focused on performance and continuous improvement

An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.

An excellent opportunity to work in a company that has made quality and branding its key strengths at the international level.