After Sales Zone Manager (ref.595)

Stellantis; Piemonte; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global mobility leader is seeking an After Sales Zone Manager in Piemonte, Italy. The ideal candidate will drive customer satisfaction and service quality while ensuring technical and commercial targets are met. Core competencies include strong analysis, negotiation skills, and a background in automotive. Proficiency in MS Excel and a good command of English are essential.

Competenze

• Strong analysis and sales orientation required.
• Excellent interpersonal and negotiation skills necessary.
• Technical education in the automotive industry preferred.

Mansioni

• Ensure the achievement of technical and commercial targets.
• Define and track service quality and customer satisfaction.
• Manage technical & warranty KPIs including recall campaigns.

Conoscenze

Strong analysis and sales orientation

Excellent interpersonal skills

Negotiation skills

Problem-solving skills

Energy and determination

Stress management

Good knowledge of English

Formazione

Technical education in automotive

Strumenti

MS Excel

MS Office

Descrizione del lavoro

Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate.

After Sales Zone Manager

MISSION

• To ensure the achievement of technical and commercial targets (customer satisfaction) optimizing both process and sell‑out actions, by the authorized repairs.

Main Responsibilities

• Workshop Loyalty: set‑up of the sales purchasing target per workshop, constant alignment with Parts ZM and Hub Sales Manager to define commercial policies and animation, definition of action plans and follow‑up.
• Service Marketing activities: definition of the marketing plan at workshop level through the tools and resources made available by PSA: Marketing portal, ATL and BTL plans, POS materials, CRM activities.
• Ensure and track service quality, customer satisfaction & Stellantis standards compliance.
• Monitor CSI & IACS KPIs and share the action plans with Service Manager.
• Share Quality results linked with the remuneration policy.
• Manage technical & warranty KPIs including recall campaigns follow‑up.
• Monitor Warranty KPIs and definition of an action plan.
• Monitor Technical skills and training follow‑up.
• Manage & track the workshops loyalty, efficiency & business performance.
• Workshop KPIs: Saturation - Productivity – Efficiency.
• Service contracts animation.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, ages, ethnicities, nationalities, religions, sexual orientations and disabilities. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

By submitting your application, you are accepting our privacy notice: https://www.stellantis.com/en/privacy

Profile

PROFILE BACKGROUND

• Strong analysis and sales orientation.
• Excellent interpersonal, negotiation and problem‑solving skills.
• Energy, determination and stress management.
• Technical education and skills in the automotive world appreciated.
• Excellent knowledge of the main applications in the MS Office environment, in particular MS Excel.
• Good knowledge of the English language.