AFTER SALES SERVICE EMPLOYEE

Bulgari; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury retail company based in Rome is seeking an After Sales Service Employee to manage the repair cycle and enhance client experience. This role requires 4-5 years of experience in After Sales Service, strong administrative skills, and fluency in English. Candidates must be adaptable and organized, capable of performing under pressure while ensuring high-quality service. This position supports a premium client experience in a fast-paced luxury environment.

Competenze

• 4-5 years’ experience in After Sales Service/ Care processes and systems.
• Understanding of quality management.
• Ability to work in a fast-paced environment.

Mansioni

• Manage the full repair cycle, including receiving items and recording client/product information.
• Ensure timely contact with clients regarding their service requests.
• Coordinate inventory of spare parts and manage invoicing.

Conoscenze

Data management proficiency

Client-centric

Impact driven

Organized and efficient

Tech savvy

Attention to detail

Fluent in English

Descrizione del lavoro

Posizione

Bulgari Italia, within its prestigious flagship store in Roma, Via Condotti, is seeking an After Sales Service Employee.

Reporting to the After Sales Service Manager, the After Sales Service Employee will ensure seamless Care Services and a positive client experience through proactive communication and efficient administration, managing the full repair cycle: from receiving items and recording client/product information to coordinating with service centers, updating clients, and managing logistics.

Responsabilità del lavoro

Accountabilities

Oversee Repair & Service Process

• Take in charge items to repair, keying in and managing all client and product data, filling in the appropriate Service form in CRM system.
• Manage the entire estimate process, providing prompt updates to clients.
• Check the repair status, contacting service centers and clients for any updates (item repair status, item delivery to store, etc.)

Ensure Timely & Efficient Care Service Management

• Monitor and coordinate deadlines for care services to clients to ensure timely contact.
• Perform all administrative activities to ship items to the Regional Care Service Center.

Manage Billing & Spare Parts Inventory

• Be responsible for invoice processing.
• Coordinate the inventory of spare parts.

Profilo

Qualifications / Professional Capabilities

• 4-5 years’ experience in After Sales Service/ Care processes and systems
• Data management proficiency
• Quality management understanding
• Tech savvy
• English fluency

Personal Competencies

• Client-centric
• Impact driven
• Priority Management
• Organized and efficient
• Adaptability
• Attention to detail
• Able to work in a fast-paced environment
• Collaboration, being able to work in team