After Sales Service Employee

Bulgari; Lazio; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury goods company in Rome is seeking an After Sales Service Employee to manage the full repair cycle and ensure a positive client experience. The candidate will oversee repair processes, coordinate care service management, and handle billing. Candidates should have 4-5 years of experience in After Sales, data management skills, and fluency in English. This position is critical to enhancing service quality.

Competenze

• 4-5 years’ experience in After Sales Service / Care processes and systems.
• Fluency in English required.
• Able to work in a fast-paced environment.

Mansioni

• Oversee the entire repair process, managing client and product data.
• Monitor and coordinate deadlines for care services.
• Responsible for invoice processing and spare parts inventory.

Conoscenze

Client-centric

Impact driven

Attention to detail

Adaptability

Data management proficiency

Quality management understanding

Tech savvy

Collaboration

Descrizione del lavoro

Posizione

Bulgari Italia , within its prestigious flagship store in Roma, Via Condotti, is seeking an After Sales Service Employee.

Reporting to the After Sales Service Manager, the After Sales Service Employee will ensure seamless Care Services and a positive client experience through proactive communication and efficient administration, managing the full repair cycle : from receiving items and recording client / product information to coordinating with service centers, updating clients, and managing logistics.

Responsabilità del lavoro

Accountabilities

Oversee Repair & Service Process

• Take in charge items to repair, keying in and managing all client and product data, filling in the appropriate Service form in CRM system.
• Manage the entire estimate process, providing prompt updates to clients.
• Check the repair status, contacting service centers and clients for any updates (item repair status, item delivery to store, etc.)

Ensure Timely & Efficient Care Service Management

• Monitor and coordinate deadlines for care services to clients to ensure timely contact.
• Perform all administrative activities to ship items to the Regional Care Service Center.

Manage Billing & Spare Parts Inventory

• Be responsible for invoice processing.
• Coordinate the inventory of spare parts.

Profilo

Qualifications / Professional Capabilities

• 4-5 years’ experience in After Sales Service / Care processes and systems
• Data management proficiency
• Quality management understanding
• Tech savvy
• English fluency

Personal Competencies

• Client-centric
• Impact driven
• Priority Management
• Organized and efficient
• Adaptability
• Attention to detail
• Able to work in a fast-paced environment
• Collaboration, being able to work in team