After Sales Front Office Support

Manpower NOVARA Bus Profess; Piemonte; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury goods company located in Piemonte, Italy invites applications for the role of After-Sales Front Office Representative. The primary responsibility is to provide exceptional customer service in after-sales operations. The ideal candidate will hold a Bachelor’s degree, be fluent in both English and Italian, and possess strong problem-solving and communication skills. This role offers the opportunity to work in a fast-paced environment delivering high-quality service to customers.

Competenze

• Experience in Customer Service / After Sales is required.
• Strong interest in after-sales services is a plus.
• Ability to work effectively under pressure.

Mansioni

• Analyze customer requests and provide feedback in a timely manner.
• Ensure continuous updating of tickets within defined SLAs.
• Monitor the After Sales process to maintain brand policy.

Conoscenze

Customer orientation

Fluent in English and Italian

Communication skills

Problem solving

Attention to detail

Formazione

Bachelor’s degree

Strumenti

MS Office

Descrizione del lavoro

Luxury Group

We are looking for:

The After‑Sales Front Office Representative offers the highest level of customer service in post‑sale to guarantee exceptional customer experience and meet customer expectations in line with the vision, mission, and objectives of the company and business policies.
He/she participates in After Sales operations and interacts with Back Office operators, direct shops (DOS), Wholesalers and Regional Customer Service representatives, within a multi‑language / multi‑category / multi‑brand team.

How you will contribute:

• Analyzing customer requests and ensuring complete and rapid feedback to the Front End in line with internal procedures and in collaboration with all the After Sales functions (Front End, Back Office, Production Business Unit / Repair Centres):
  • Open tickets (if not already opened by front end)
  • Receive / check tickets from front end
  • Evaluate tickets & technical issues (via photos and/or physically)
  • Estimate the potential cost and repair time
  • Reroute tickets & damaged products
  • Manage the order and planning of spare parts
  • Escalate requests (if needed)
  • Solve and close tickets
• Continuous monitoring of the After Sales process:
  • Ensuring continuous updating of tickets through the system to guarantee achievement of defined SLAs and traceability of the After Sales process
• Ensuring correct application of brand policy

Who you are

• Bachelor’s degree
• Experience in Customer Service / After Sales
• Strong customer orientation and general interest in after‑sales services
• Fluent in English and Italian (written and spoken)
• Good knowledge of the MS Office package
• Excellent communication skills, exceptional persuasion and presentation skills
• Ability to work independently in multi‑tasking mode and to work effectively under pressure in a rapid work environment
• Strong attention to detail and accuracy
• Consolidated problem solving skills