Account Manager SMB Italy - Milano

Glovo Group; Milano; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

30% quarterly performance bonus

Private health insurance

Wellhub gym membership

Glovo credit

Two days remote per week

Up to three weeks remote annually

Enhanced parental leave

Job summary

Glovo is seeking a results-oriented Partnerships/Account Manager to build and grow relationships with top restaurant partners. You will act as a trusted consultant, using data-driven insights to optimize partnerships and maximize business impact.

You will own onboarding and work with Marketing, Operations, Finance and Customer Service to deliver tailored solutions, driving rapid revenue growth and profitability. Fluency in Italian and strong data skills are required.

Qualifications

• Experience in high-performance account/sales management or business consultancy.
• Motivated by ambitious goals with timely execution and a track record of exceeding KPIs.
• Problem solver with data-driven, analytical approach.

Responsibilities

• Build and maintain strong, long-term relationships with restaurant partners.
• Understand partners' goals and provide strategic guidance.
• Analyse data to drive growth and profitability for partners and Glovo.
• Drive revenue growth through promotions, marketing activations and menu optimization.
• Own partner onboarding in the app from setup to first days of activity.
• Collaborate with internal teams (Marketing, Operations, Finance, Customer Service) to tailor solutions.

Skills

Account management

Sales

Data-driven

Analytical

Time management

Education

Bachelor in Business Administration

Tools

Google Suite

Salesforce

Job description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

You will be responsible for building, managing, and growing relationships with top restaurant partners, acting as a trusted consultant to drive their success. You’ll use data-driven insights, industry knowledge, and cross-functional collaboration with other teams to optimize partnerships and maximize business impact.

THE JOURNEY

• Build and maintain strong, long-term relationships with restaurant Partners, through consistent and proactive communication.
• Understand Partners' business goals and challenges to provide strategic guidance and support.
• Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.
• Drive rapid revenue growth through smart promotions, high-impact marketing activations and menu optimization.
• Take ownership of partner revenue performance, driving measurable growth.
• Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.
• Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• Up to 2-3 years of experience in high-performance account/sales management or business consultancy. Preferably in FMCG, food-hospitality, or on-demand delivery industry.
• Bachelor in Business Administration or related fields is a plus.
• You are motivated by pursuing ambitious goals with timely execution, and a proven track record of exceeding KPIs is a definite advantage.
• Problem solver, data-driven with an analytical approach based on details.
• You are a highly organized, proactive individual with strong time management and prioritization skills, eager to engage in both strategic planning and hands‑on execution to drive results.
• Good knowledge of internal tools such as Google suite. Salesforce is a plus.

Native level of Italian is required as proficiency in English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves

• 30% quarterly performance bonus.
• Top-notch private health insurance to keep you at your peak.
• Wellhub plan to join hundreds of gyms and wellness centers
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!