Account Manager - Italy

TheFork, a Tripadvisor company; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A restaurant booking company in Milan is seeking an Account Manager to enhance restaurant performance using their solutions. Candidates must have at least 2 years of account management experience, be fluent in Italian and English, and be skilled in negotiation and project management. The position offers a permanent contract, hybrid work options, competitive salary, and various benefits including health insurance and continuous learning programs.

Servizi

Flexible working environment

Fixed salary and bonus

Health insurance fully covered

Lunch vouchers

Lifestyle benefits

Competenze

• 2+ years of experience in account management or a relevant role.
• Very comfortable having conversations and negotiations over the phone.
• Proven ability to manage multiple projects at a time.

Mansioni

• Sell TheFork solutions to restaurants for increasing revenue.
• Negotiate conditions optimizing restaurants' margins.
• Build long-term relationships with customers.
• Provide support for positioning strategy and revenue management.
• Work with marketing departments for promotional plans.

Conoscenze

Account management experience

Fluent in Italian

Fluent in English

Negotiation skills

Analytical mindset

Self-starter

Experience handling multiple projects

Strumenti

GSuite

Salesforce

Descrizione del lavoro

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

• 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
• 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”. TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What you will do

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
• Be the primary point of contact and build long‑term relationships with customers
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
• Ensure the support and training to use our tools
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants
• Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
• Monthly revenues generated by the restaurants in your portfolio
• Promotions available across your portfolio
• Level of B2C irritating factors
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
• Number and quality of restaurants participating in TheFork Festivals

You Must Meet These Critical Qualifications

• Years of experience in account management or relevant role: +2y
• Language: Native level of Italian and fluent English
• A Fully computer literate - GSuite and Salesforce
• Self‑starter, results‑oriented person who loves to reach and exceed targets
• Knowledge of the revenue management related issue
• Very comfortable having conversations and negotiations over the phone
• Analytical and creative mind, able to offer the customers the best solutions
• Able to quickly establish a climate of trust which conduces to the development of the business relationship
• Autonomous and familiar to work with KPIs and targets
• Proven ability to manage multiple projects at a time

You Can Impress With These Additions:

• Experience in the field of the Internet/Tech
• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number (20‑50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1000)

What we offer you

• 🏠 A permanent contract (that can be useful in life)
• ⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• 💸 Fixed salary and bonus
• 🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• 🌎 International teams and a multicultural environment spanning 10 offices across Europe
• 🤝 Highly inclusive working environment
• 🤸♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• 🎓 Continuous learning and development programs
• 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• 🏥Health insurance fully covered by the company
• 👩🦽 Life & Disability Insurance at no cost to the employee
• 💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure
• 🍴 Amazing offices with dining, coffee points and leisure area

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.

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