Account Manager - Firenze

Deliveroo; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service is seeking an experienced Account Manager in Florence to manage restaurant partnerships across Italy. The role requires a strong background in account management, negotiation skills, and the ability to build lasting relationships. Ideal candidates should have experience in the Horeca or food market and excellent P&L management abilities. This position offers opportunities for growth and collaboration with various teams for optimizing partner satisfaction.

Servizi

Health care

Well-being programs

Parental leave

Generous annual leave

Charitable time off

Competenze

• At least 3 years of experience in account management or sales.
• Knowledge of P&L and negotiation skills.
• Experience creating long‑term relationships.
• Proficiency with project management applications.
• Experience in the Horeca, restaurant, or food market is a plus.

Mansioni

• Manage a portfolio of restaurant brands and build lasting relationships.
• Monitor and analyze performance for partner satisfaction enhancement.
• Negotiate contract terms to improve quality and financial performance.
• Plan portfolio strategy to boost performance and loyalty.
• Control portfolio P&L and identify opportunities and risks.

Conoscenze

Account management

Sales experience

Negotiation skills

P&L management

Relationship building

Project management tools

Fluency in English

Descrizione del lavoro

Join Deliveroo as an Account Manager – Firenze and help grow our restaurant partnerships across Italy.

About The Role

Our Account Management team is the main partner liaison for restaurant brands. You will serve as a trusted consultant, using data insights and industry knowledge to unlock growth for our top partners.

The role is based in Firenze and reports to the Regional Manager. You will collaborate with marketing, operations, and product teams to deliver the best consultancy service to our clients.

Responsibilities

• Manage a portfolio of restaurant brands, building lasting relationships with the network.
• Monitor and analyze performance, share insights with partners, and identify opportunities to improve metrics and partner satisfaction.
• Negotiate contract terms and conditions to increase supply quality and financial performance.
• Plan portfolio strategy to boost performance, financials, and loyalty, impacting absolute metrics and relative ones such as market share.
• Control portfolio P&L, identifying opportunities and risks.

Requirements

• At least 3 years of experience in account management or sales.
• Knowledge of P&L and negotiation skills.
• Experience creating long‑term relationships.
• Proficiency with tools and project management applications to guide best practice.
• Experience in the Horeca, restaurant, or food market is a plus.
• Fluency in English is a plus.

Why Deliveroo

Deliveroo transforms the way people shop and eat, delivering convenience to their doorstep. We are a technology‑driven company at the forefront of the rapidly expanding food delivery industry, valuing autonomy, ownership, and continuous innovation.

Workplace & Benefits

We prioritize people’s welfare, offering benefits such as health care, well‑being programs, parental leave, pensions, and generous annual leave, including charitable time off. Benefits differ by country; please consult your recruiter for details.

Diversity

Deliveroo does not judge employees on gender, race, sexuality, religion, or other personal traits. All candidates are welcome to apply. We are committed to diversity, equity, and inclusion throughout our hiring process and provide adjustments as needed.