Account Manager, CPG PetCare

Circana; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading data consultancy in Milan is seeking an experienced Account Manager to enhance relationships with Petcare clients. The role involves driving strategic insights, managing expectations, and ensuring high client satisfaction. Ideal candidates have experience in market research, excellent presentation skills, and fluency in English and Italian. This position offers a hybrid working model.

Competenze

• Some experience as a consultant or account manager in market research or trade marketing.
• Bachelor's degree or equivalent.
• Ability to synthesize data and develop insights using data.
• Excellent presentation skills.
• Proven ability to learn proprietary software.
• Expert in MS Office products.
• Fluent in English and Italian.

Mansioni

• Build relationships with Petcare clients.
• Manage Circana’s strategic approach to clients.
• Contribute to revenue and opportunity pipeline.
• Partner with cross-functional teams.
• Create high client satisfaction.
• Communicate complex data clearly.
• Act as the client's advocate within Circana.

Descrizione del lavoro

Overview

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at .

What will you be doing?

The Account Manager builds solid relationships with and provides support to whole portfolio of Petcare clients. As Petcare Best Practice leader the Senior Manager handles all day-to-day servicing, contributes to revenue goals, and increases Circana penetration and value acknowledgment with key client contacts and is responsible to renew all contracts.

The account manager is also part of the team serving one the top client supporting the team director and directly facing the client and accountable for the client’s overall satisfaction.

Job Responsibilities

• Enhance Circana’s connection with Petcare Clients, building strategic relationships based on value & trust.
• Manage and implement Circana’s strategic & consultative approach to the client, driving business insights, and supporting day-to-day needs.
• Contribute to team revenue and opportunity pipeline, achieving commercial target on client portfolio.
• Partner with cross-functional departments and team members to bring the right solutions to the client.
• Create high client satisfaction by managing expectations and providing excellent customer service.
• Understand and communicate complex data in an easy-read format / presentation.
• Bring the voice of the client inside Circana with the intention to always keep high quality standards
• Act as an internal client for the sake of the client satisfaction

Requirements

• Some experience as a consultant or account manager or category manager in either market research (consumer, POS, custom, and / or syndicated research) or trade marketing / Consumer&Market insight functions in manufacturer CPG companies
• Bachelor's degree or equivalent.
• Ability to synthesize data and develop meaningful conclusions / insights using data.
• Excellent presentation skills and understanding of the selling process.
• Proven ability to quickly learn proprietary software / database applications.
• Expert in all MS Office products- Excel, PowerPoint, Word.
• Strong team player with open and curious / open mindset
• Flexible and problem solving approach
• Fluent in English and Italian
• Ideally you have knowledge of Unify+ Solution (internal use only)

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role :

• Stay Curious : Being hungry to learn and grow, always asking the big questions
• Seek Clarity : Embracing complexity to create clarity and inspire action
• Own the Outcome : Being accountable for decisions and taking ownership of our choices
• Center on the Client : Relentlessly adding value for our customers
• Be a Challenger : Never complacent, always striving for continuous improvement
• Champion Inclusivity : Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other : Contributing to making Circana a great place to work for everyone

Location

This position is located in our office in Milan, Italy (hybride working model)

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