Account Director

Rome Cavalieri, A Waldorf Astoria Hotel; Roma; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Rome Cavalieri, A Waldorf Astoria Hotel, in Rome, is seeking an Account Director to drive revenue growth by expanding the corporate and MICE client portfolio. You will lead strategic account management, work with on-property teams, and develop proactive business development plans to deliver exceptional guest experiences and measurable commercial results.

The role requires proven senior sales experience, outstanding negotiation and relationship-building skills, and fluency in Italian and English.

Competenze

• Fluent Italian and English, written and spoken.
• Proven experience in an Account Director / Senior Sales Manager role or similar.
• Excellent negotiation, presentation and relationship building skills.
• Commitment to delivering a high level of customer service.
• Knowledge of local market and international markets is preferred.
• Degree-level qualification in a relevant field.

Mansioni

• Analyse market trends and competitor activity to identify business leads.
• Manage and grow an existing portfolio of corporate and MICE accounts.
• Proactively source new MICE and corporate business through networking and events.
• Work within current business strategies and identify opportunities.
• Collaborate with hotel departments to create a standout guest experience.
• Support site inspections, client entertainment and key customer events.
• Produce accurate reports for the Sales Director on appointments, calls and leads.
• Respond to customer queries promptly and professionally.
• Maintain compliance with company policies and procedures.

Conoscenze

Fluent Italian

Fluent English

Negotiation

Presentation

Relationship building

Customer service

Communication skills

Flexibility

Pressure/initiative

Sales leadership

Formazione

Degree-level qualification

Descrizione del lavoro

The Account Director is responsible for driving revenue growth across the hotel through the development, retention and expansion of an established portfolio of mainly corporate and MICE clients. Acting as a trusted commercial partner to customers, the role focuses on strategic account management, proactive business development and close collaboration with on-property teams to deliver exceptional customer experiences and measurable commercial results.

What will I be doing?

• Analysis market trends and competitor activity to identify business leads;
• Manage and grow an existing portfolio of corporate and MICE accounts;
• Proactively source new MICE and corporate business through networking, industry events, tradeshows, and direct sales activities;
• Work within current business strategies and recognizing potential opportunities;
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs;
• Support site inspections, client entertainment and key customer events;
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads;
• Answer customer queries in a prompt and professional manner;
• Manage self-performance in compliance with company policies and procedures.

What are we looking for?

Skills

• Positive attitude and excellent communication skills;
• Commitment to delivering a high level of customer service;
• Excellent grooming standards;
• Excellent negotiation, presentation and relationship building skills;
• Fluent Italian and English, written and spoken (additional languages are a plus);
• Flexibility to respond to a range of different work situations;
• Ability to work under pressure and under own initiative;
• Proven experience in an Account Director / Senior Sales Manager role or similar.

It would be advantageous in this position to demonstrate the following capabilities and distinctions:

• Knowledge of local market;
• Knowledge of international markets;
• Knowledge of hospitality;
• Passion for sales and for achieving targets and objectives;
• Degree-level qualification in a relevant field.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all