Academic Quality Manager

Grupo Planeta; Roma; On-site; EUR 50,000 - 70,000; Full time

Job summary

Rome Business School is seeking a Quality Manager to lead the operational implementation and continuous improvement of its academic quality-assurance system. The role ensures systematic measurement, documentation, review and improvement across programmes and delivery formats to support accreditation and university-partner requirements.

Responsibilities include coordinating policies, quality reviews, data analysis and reporting, and maintaining evidence for accreditation.

Qualifications

• Master's degree or equivalent; doctoral qualification would be an advantage.
• Experience in higher education, quality assurance, accreditation or programme management.
• Strong analytical and reporting skills.
• Excellent attention to detail.
• Strong project-management and organisational capabilities.
• Ability to work across multiple departments and stakeholders.
• Excellent written and spoken English.

Responsibilities

• Quality Assurance System: implement and improve the quality assurance system.
• Coordinate and maintain quality policies, procedures and calendars.
• Ensure consistency of academic standards across programmes.
• Maintain quality evidence, records and documentation.
• Coordinate periodic programme quality reviews and improvement actions.
• Monitor programme performance against quality indicators.
• Oversee teaching-quality processes, observations and audits.
• Collect and analyse quality data from surveys and performance.
• Draft and update academic policies and guidelines.
• Support accreditation processes and maintain repositories.

Skills

Analytical skills

Reporting skills

Attention to detail

Project management

Stakeholder management

English fluency

Education

Master's degree or equivalent

Doctoral qualification advantageous

Job description

Rome Business School

Rome Business School is one of the leading Business Schools in Italy which offers Master and MBA programs both on campus and online, as well as Executive Education training programs. We always maintain an international vision, and our mission is to train global leaders equipped to manage companies all over the world from an innovative and sustainable perspective.

Rome Business School is the most international Business School in Italy with more than 2.100 students per year coming from 161 countries, counting also with 269 university partnerships and agreements in 26 countries and 4 continents worldwide. Rome Business School is strongly connected with the world of work: +616 companies partner for networking, job opportunities and Master lectures.

Job Description

The Quality Manager is responsible for the operational implementation and continuous improvement of Rome Business School's academic quality-assurance system.

The role ensures that academic quality is systematically measured, documented, reviewed and improved across programmes and delivery formats and that the School maintains the evidence and processes required for accreditation and university-partnership purposes.

Key Responsibilities

• Quality Assurance System
• Implement the School's academic quality policies, procedures and quality calendar.
• Maintain and continuously improve quality-assurance processes and documentation.
• Ensure consistency in the application of academic standards across programmes.
• Maintain clear institutional records and quality evidence.
• Programme Quality Review
• Coordinate periodic programme quality reviews.
• Support the Programme Improvement Process and ensure that agreed improvement actions are recorded and followed through.
• Monitor programme performance against agreed academic quality indicators.
• Identify recurring quality issues and escalated significant risks.
• Teaching and Learning Quality
• Coordinate teaching-observation processes.
• Support syllabus and curriculum audits.
• Monitor compliance with institutional standards relating to learning outcomes, assessment, academic depth and teaching methodology.
• Analyse recurring teaching-quality issues and support the development of improvement actions.
• Data and Evidence
• Collect, consolidate and analyse academic quality data.
• Integrate evidence from student surveys, programme performance, teaching observations and other academic-quality sources.
• Produce periodic quality reports and dashboards.
• Ensure that quality decisions are supported by appropriate evidence.
• Policies and Academic Framework
• Support the drafting, implementation and updating of academic policies and procedures.
• Maintain appropriate document-control and version-management systems.
• Ensure that academic teams have access to current policies, standards and guidelines.
• Accreditation Support
• Support accreditation and university-review processes.
• Coordinate evidence gathering and documentation.
• Maintain accreditation repositories and institutional evidence files.
• Track accreditation recommendations and related improvement actions.
• Continuous Improvement
• Maintain an institutional action tracker for academic quality.
• Follow up with responsible managers regarding corrective and improvement actions.
• Promote the systematic translation of quality findings into operational improvements.
• Support the development of institutional memory by ensuring that academic processes and decisions are appropriately codified.

Key Interfaces

• Associate Dean for Academic Quality, Accreditation & Partnerships
• Associate Dean for Academic Affairs & Research
• Head of Academic Innovation
• Programme Coordination
• Faculty Manager
• Research Manager
• University Projects Manager
• Academic faculty

Requirements

• Essential
• Master's degree or equivalent; a doctoral qualification would be an advantage.
• Experience in higher education, academic quality assurance, accreditation or academic programme management.
• Strong analytical and reporting skills.
• Excellent attention to detail.
• Strong project-management and organisational capabilities.
• Ability to work across multiple departments and stakeholders.
• Excellent written and spoken English.

Desirable

• Experience with European or international quality-assurance frameworks.
• Experience supporting accreditation processes.
• Experience with programme reviews, teaching observations or curriculum audits.
• Knowledge of Business School environments.

Key Measures of Success

• Timely completion of the annual quality cycle.
• Completion and closure rate of quality improvement actions.
• Quality and completeness of accreditation evidence.
• Compliance with academic policies and quality standards.
• Improvement in programme and teaching-quality indicators.
• Reliability and accessibility of institutional quality documentation.