Maternity Cover - Management System Certification Commercial Support

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Maternity Cover - Management System Certification Commercial Support

Posting Date: 7 Jul 2025

Location:

Rozzano, IT, 20089 Roma, IT, 144 Casalecchio Di Reno, IT, 40033 Palermo, IT, 90139

Contract Type: Fixed-Term

Level of experience: Junior

RINA is currently recruiting for a Maternity Cover - Management System Certification Commercial Support to join its office in Milano or Palermo, Roma, Casalecchio Di Reno (Italy) within the Mediterranean & Africa Certification Division.

This is a fixed-term position for maternity leave replacement.

Mission

The Commercial Support is responsible for the administrative aspects of customer interactions, managing quotes, and finalizing contracts. This position supports the sales team in providing efficient and effective customer service, while ensuring accurate record keeping and contributing to marketing intelligence activities.

Key Accountabilities

1. Customer Data Management:
   • Create and maintain accurate customer records in the database.
   • Ensure customer information is current and complete.
   • Handle customer requests for account information and updates.
2. Quotation Issuance:
   • Assist in creating and issuing quotations to customers.
   • Implement and manage simple pricing strategies in collaboration with the sales team.
   • Ensure consistency and accuracy in quotation documentation.
3. Administrative Support:
   • Provide support to the sales team in document preparation and data entry.
   • Maintain organized files and records related to customer interactions and quotations.
   • Collaborate with team members to streamline processes.
4. Customer Communication:
   • Effectively communicate with customers to gather information needed to issue quotations.
   • Ensure timely and professional responses to customer inquiries.
5. Data Analysis and Reporting:
   • Assist with data analysis activities related to customer interactions, pricing, and market trends.
   • Generate reports to support decision-making processes within the sales team.
   • Contribute to the improvement of data analysis and reporting processes.
6. Documentation and Recordkeeping:
   • Maintain accurate and organized records of customer interactions and transactions.
   • Document details of offers, pricing agreements, and other relevant information.
   • Ensure compliance with company recordkeeping policies.

Education

High School Diploma/GED in Economics or Computer Science

Qualifications

• Excellent communication skills, with the ability to interact professionally with clients and internal teams. High attention to detail and accuracy in managing client information and pricing agreements.
• Ability to multitask and work efficiently in a fast-paced commercial environment.
• Proficiency in Microsoft Office suite (Excel, Word, Outlook), SharePoint, and other relevant business software.
• Knowledge of company policies relating to data protection, compliance, and record keeping.
• Previous experience in business support, issuing quotations, ensuring accuracy and consistency of documentation, customer service, or related fields is advantageous. This includes internships, part-time roles, or volunteer experience.
• Familiarity with RINA services is advantageous.
• Willingness to learn about quotations to support commercial, operations, and client teams effectively.
• Basic IT skills, including using CRM systems, accurate data entry, and software tools.

Address the way - Have a big picture of different situations and reinterpret it in a perspective way.

Build network - Forge trust relationships across departments and outside the organization.

Client intimacy - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction.

Earn trust - Take everyone's opinion into account and remain open to diversity.

Make effective decisions - Structure activities according to priorities, actions, resources, and constraints.

Manage emotions - Recognize one's and other's emotions and express and regulate reactions.

Pioneer change - Actively embrace change and benefit from new circumstances.

Promote sustainable development - Keep promises and serve as a role model.

Think forward - Use experiences to create future action plans.

RINA is a multinational company providing a wide range of services in energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business covers the full project development process from concept to completion.

At RINA, we create a work environment where everyone is valued and encouraged to develop new ideas. We are committed to equal employment opportunities and a workplace free from discrimination or harassment. We comply with Italian Law n. 68/99.