Business Analyst

Business Analyst | University of Mary | Bismarck, ND

At our partner institution at University of Mary

Dynamic Campus is seeking an individual with hands-on experience working in one or more higher education offices, such as admissions, financial aid, HR, advancement, etc. Having held a “Power User” type position is a plus. The role of the Business Analyst is to work closely with functional office leadership and users as a liaison for our technical teams. The position is full-time on-site at the University of Mary in Bismarck, North Dakota.

The Business Analyst will work directly with end users to identify opportunities, resolve problems, and determine best practice solutions for business processes. The selected candidate will be supported by, and work closely with, our team of highly skilled professionals that are experienced in providing technical solutions to our Higher Education clients.

Hours of operation are Monday–Friday, 8 : 00 am – 5 : 00 pm. Hours may vary.

Responsibilities :

• Acts as primary client contact (Trusted Advisor) for all functional offices.
• Support daily operational tasks.
• Perform necessary functional testing to ensure the success of upgrades and solutions.
• Consult with functional leadership, and end users, to gather needs and requirements.
• Prepare test procedures to be used by functional departments.
• Collaborate with Project Managers in setting and adhering to timelines and schedules.
• Develop and maintain detailed written user guides and documentation.
• Develop, coordinate, and conduct end-user training
• Investigating and diagnosing system faults and errors.
• Utilize vendor support resources to resolve issues when necessary.
• Other duties as assigned

Requirements :

• Hands-on experience working in one or more higher education offices, such as admissions, financial aid, HR, advancement, etc.
• Bachelor's degree from a four-year college or university, at least five years related experience and / or training, or an equivalent combination of education and experience.
• Strong communications and organizational skills
• Strong customer centric skillset
• Self-motivated, task focused individual with the ability to manage multiple priorities
• Must be able to lift 50 lbs. as needed to move equipment across the campus environment.
• Must be able to sit and stand for long periods.
• Must be able to crawl under desk for any technological need.

Preferred Qualifications :

• Knowledge of Jenzabar ERP / SIS
• Experience with Slate CRM
• Experience in providing technical (Power User) support in a higher education institution
• PowerShell and SQL scripting experience

Dynamic Campus Core Values :

• Be a Servant Leader
• Be a Team Player
• Be Accountable
• Act with the highest integrity
• Find solutions, not problems

Dynamic Campus is an Equal Employment Opportunity (EEO) Employer :

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.

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