IT Support Specialist (Chinese & Italian Required)

Company Website : Location : Via Juan Manuel Fangio, 11, 20045 Lainate MI

Job Responsibilities :

1. Oversee the full lifecycle management of logistics software, including testing, upgrades, and deployment.
2. Support on-site management of the transition of new features and updates to ensure minimal business disruption and smooth implementation.
3. Provide first-line support for system issues, perform debugging, and guide Chinese and Italian users in troubleshooting.
4. Serve as a bridge between the domestic IT team and the Italian operations team to promote clear and efficient communication.
5. Use product thinking to understand user needs, optimize application functions, and provide feedback to the development team.
6. Ensure all processes align with user needs and business goals, promoting continuous improvement and innovation.

Qualifications :

1. Must have a valid Italian work and residence permit.
2. Clear logical thinking, strong learning ability, and responsibility for job duties.
3. Strong sense of responsibility, team spirit, and ability to withstand work pressure.
4. Effective communication skills to promptly interact with partners and solve problems quickly.
5. Italian language proficiency is required for the working language.