Customer Support Manager

This position isn’t open at the moment, but we’re always on the lookout for exceptional talent. Register your interest today, and you’ll be among the first we consider when recruitment begins.

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers, where team members grow to their full potential, and that functions at unparalleled levels of effectiveness and efficiency. We aim to create value for shareowners at an extraordinary rate, while adhering to high ethical standards.

Our strategy involves acquiring digital businesses with untapped potential and leveraging our platform—including our expertise, technologies, data, brand, talents, and culture—to make them successful. We then reinvest proceeds to strengthen our platform and acquire new businesses, combining capital allocation with hands-on operational management.

Working at Bending Spoons offers talented, driven, and collaborative individuals the opportunity to learn, make an impact, and rapidly advance their careers. That’s our promise to such candidates.

Responsibilities include:

• Obsession with user satisfaction by responding helpfully and empathetically, primarily in English.
• Championing a user-centric approach to product development.
• Identifying common issues and sharing feedback for continuous improvement.
• Addressing user reviews and gathering insights on our features.
• Creating FAQs and enhancing support documentation.

Our ideal candidate:

• Has strong reasoning skills, capable of solving complex problems from first principles, with attention to detail.
• Is ambitious, proactive, and responsible, maintaining high standards.
• Supports team efforts, is reliable, honest, and transparent.
• Proficient in English, with excellent reading, writing, and speaking skills.

What we offer:

• Small, result-oriented, autonomous teams working alongside talented professionals.
• Exceptional growth opportunities, with leadership roles in major projects for high-potential individuals.
• Competitive pay, equity options, and benefits including flexible hours, remote work, health insurance, relocation support, parental leave, and retreats.

Before you apply:

Bending Spoons is a demanding environment requiring commitment and high ambition. If you’re ready to give your best, we encourage you to apply.

The selection process:

After screening, you’ll complete problem-solving tests, followed by interviews if successful. We are an equal opportunity employer, providing accommodations for applicants with disabilities. Talent is valued over experience—if you’re excited about the role, apply!