Sales and Station Agent

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Job Description:

· Carries out Reservation/Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Airport Office.

· Provides information to passengers regarding schedules and fares for routes and ensures proper coordination.

· Performs reservation/booking for passengers at the counter.

· Issues tickets for Domestic and International flights, MCOs (Manual Change Orders), Excess Baggage Tickets; makes changes to these tickets; and processes related to their return.

· Performs Endorsement and Rerouting procedures.

· Welcomes aircraft; coordinates and communicates with crew, handling agents, catering, cleaning, air traffic control, customs, and immigration.

· Ensures all daily flight documents are prepared accurately; places orders for daily catering services; and maintains records related to flights.

· Handles reservation/booking; files post-flight documents correctly; and conducts statistical analysis of flight coupons.

· Manages lost baggage processes by locating and delivering baggage to owners, coordinating with handling agents, and following compensation procedures if necessary.

· Reports and registers operational income, costs, financial data, and statistical information in systems like SAP, ERP, DOP as required by management.

Desired Skills & Experience

• Master's/Bachelor's degree or at least a high school diploma
• Reside permanently in the respective country (The Company does not provide or assist with work permits)
• Minimum 1-year experience in civil aviation or tourism
• Ability to handle pressure and stressful situations
• Excellent command of English and local languages
• Availability to work shifts, including overnight
• Team player with the ability to work independently when needed
• Proficient in handling multiple tasks simultaneously
• Good knowledge of major Computer Reservations Systems (Troya or Quickres is a plus)
• Strong oral and written communication skills
• Sense of responsibility

· Ability to make accurate and effective decisions

Workplace Options:

• Rome
• Venice
• Bologna
• Naples
• Turin

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Airlines and Aviation

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