Senior Operations Manager - Italy

At Bloq.it, we’ve created the world’s leading smart locker solution, solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.

We’re expanding rapidly, having grown 1000% over the past three years. We are now the fastest-growing Smart Locker company worldwide and one of the fastest-growing scale-ups in Europe.

We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. This role aims to bridge our central operations team with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility) who excels at managing processes and reporting. This is a field-oriented role requiring adaptability and a hands-on approach to ensure smooth operations.

What will be your responsibilities

• Manage operational teams and processes to ensure smooth day-to-day operations;
• Provide detailed reporting and serve as the liaison between local and central teams;
• Handle operational tasks requiring hands-on involvement and attention to detail;
• Regularly visit the field to report and resolve on-the-ground challenges;
• Coordinate and support local teams to ensure consistent service delivery;
• Identify and implement improvements to operational processes in the field;
• Ensure operational metrics and goals are met, with regular progress reports.

What are the requirements to join us in this position

• 5+ years of experience in operations management, preferably in service-focused industries like delivery, mobility, or logistics;
• Strong understanding of post-sales service operations and workflow optimization;
• Excellent communication skills for clear reporting and effective liaison between local and global teams;
• Proficiency in English and Italian;
• Proven ability to manage teams and processes, with hands-on involvement when necessary;
• Adaptable, proactive, and willing to engage in fieldwork;
• Analytical mindset with experience tracking and improving operational KPIs;
• Knowledge of smart locker systems or logistics technology;
• Understanding of local logistics and post-sales service processes;
• Experience scaling operational processes in a growing company.

What will you get if you join us in this position

• The opportunity to contribute to innovative solutions that are revolutionizing the smart locker industry;
• A dynamic, fast-paced work environment fostering innovation, collaboration, and continuous learning;
• Competitive salary and benefits package, tailored to your experience and skills;
• The chance to make a tangible impact supporting our mission for affordable and sustainable solutions.

If you're a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our team of #bloqstars and help us redefine last-mile delivery!

J-18808-Ljbffr