Italy Management System Certification Process Improvement Administrator

RINA is currently recruiting for an Italy Management System Certification Process Improvement Administrator to join its office in Ancona, Genoa, Milan, Rome, Venice, Turin (ITALY) within the Mediterranean & Africa Certification Division.

Mission

The role is focused on certification audits planning.

Key Accountabilities

• Coordinate with auditors, clients, and internal teams to define audit dates, scopes, and logistical details.
• Monitor deadlines and ensure timely execution of audits.
• Manage and contribute to the development of existing and new planning tools and systems to track audit status and resource availability.
• Develop and maintain the audit calendar, ensuring optimal allocation of auditors and resources across certification schemes.
• Anticipate and resolve scheduling conflicts or resource constraints, escalating issues when necessary.
• Support reporting and KPI tracking related to audit planning performance and capacity utilization.
• Collaborate with other Certification Operations and Commercial teams/functions to align planning with contractual commitments and client expectations.

Education

High School Diploma/GED or Bachelor’s Degree in a related field.

Qualifications

• 3-5 years of experience in process improvement or related roles.
• Solid understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical and problem-solving skills.
• Proficiency in data collection and analysis tools.
• Excellent communication skills and ability to manage multiple stakeholders.
• Ability to work collaboratively in a team environment.

Core Competencies

• ADDRESS THE WAY - Have a big picture of different situations and reinterpret them in a perspective way.
• BUILD NETWORK - Forge trust relationships across departments and outside the organization.
• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction.
• EARN TRUST - Take everyone's opinion into account and remain open to diversity.
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources, and constraints.
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate reactions.
• PIONEER CHANGE - Actively embrace change and benefit from new circumstances.
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model.
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future.

RINA is a multinational company providing a wide range of services in energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant with the Italian Law n. 68/99.