Devices and Customer Service Officer

Are you a proactive and detail-oriented individual with a passion for technology and customer service? Join our team as a Devices and Customer Service Operator and play a key role in supporting our diagnostic systems and ensuring top-tier service for our customers. Based at our Padova headquarters, you’ll be part of a collaborative team that values innovation, growth, and the opportunity to support us on our mission to expand the boundaries of human health!

Principal Accountabilities

• Coordinate and organise the installation of diagnostic systems
• Monitor and verify the work of technical assistance agencies
• Prepare tailored offers and quotations for customer instruments
• Accurately input and manage data in ERP and CRM systems

Skills, Qualifications and Experience

• Technical and Commercial High School Diploma
• Proficient in Microsoft Office (especially Excel) and Outlook
• Intermediate English (written and spoken)
• Strong problem-solving mindset
• Ability to collaborate and contribute to a team environment
• Flexible and adaptable approach to tasks and priorities
• Positive attitude and willingness to learn

Our Values

• Embrace the unknown - every big idea starts with a bold, fundamental question : What If?
• Passion for people - our people are our greatest asset and fuel our success in service of humanity.
• Collaborate for success - we put team before self to achieve the unexpected with transparency, accountability and integrity.
• Partner with purpose - we inspire new paths with customers to accelerate positive outcomes.

We offer a wide range of benefits, including :

• Complementary refreshments on-site
• The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
• Personal development; Take advantage of our Skillsoft learning and development platform, offering a diverse range of modules to support your personal and professional growth.

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