Support Specialist - Imaging Systems

Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.

Products : Loop X, Airo. Learn more about Loop X by clicking here .

Main responsibilities will include :

• Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

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