Customer Service Agent

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At Electrolux Group, a leading global appliance company, we strive to shape living for the better for our consumers, our people, and our planet. We foster collaboration and innovation to develop solutions that promote enjoyable and sustainable living.

Join us as you are. We believe diverse perspectives make us stronger. In our global community from over 100 countries, we listen, contribute, and grow together.

Come build the future home with us!

About the role:

As part of our Customer Service team in Italy, you will support our customers and ensure a seamless order-to-delivery experience. You will collaborate with clients and cross-functional teams including Supply Chain, Logistics, Product Lines, and Credit. You will work in an evolving, automated environment, focusing on service quality through analysis, process optimization, and automation. Your contributions to continuous improvement will be valued, with opportunities to collaborate across the Commercial Area (Italy, France, Iberia). You will report to the Customer Service Manager Italy.

Location:

Assago

What you’ll do:

• Monitor order status in SAP daily
• Manage order release and delivery booking
• Handle customer returns, refusals, and Credit Notes
• Ensure customer interactions optimize service levels
• Escalate and provide feedback on issues like stock, logistics, etc.
• Collaborate with sales to ensure efficient order flow and upselling opportunities
• Analyze data for trends and process improvements
• Support digitization initiatives with technology tools

Who you are:

• Experience in B2B Customer Service, international experience is a plus
• Fluent in Italian and English
• Strong digital and analytical skills; advanced Excel, familiarity with Power BI and SAP a plus
• Team player, collaborative, customer-focused, with excellent communication skills
• Problem solver, decisive, proactive in continuous improvement

We invest in your development; your career path is open-ended.

Additional details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Manufacturing