Business Consultant & Customer Success Consultant

We are looking for a Business Consultant & Customer Success Consultant to support customer onboarding and ongoing success after Go-Live for our AI-driven Planning & Pricing SaaS platform, including AI-based demand forecasting and optimizations. This role involves understanding customer needs, demonstrating our technology's value, and providing technical and functional expertise post-sales. The ideal candidate has a background in business consulting, merchandise planning, pricing strategies, BI, or AI-driven analytics, with excellent communication and problem-solving skills.

About The Team

Centric is expanding in the fashion / sports, beauty, and home markets with solutions in Product Lifecycle Management, Market Intelligence & Trends, and Planning & Pricing.

The Planning & Pricing Business Unit is a fast-growing, dynamic team offering opportunities for entrepreneurial individuals. Join us to work on innovative, AI-powered planning, pricing, and market intelligence solutions worldwide, with teams based remotely across different countries.

Our environment is creative and autonomous, with limitless potential for achievement. The role reports to the VP of Customer Success Consulting - BU Planning & Pricing.

Responsibilities

• Own and develop a portfolio of 5-10 customers
• Serve as the subject matter expert during onboarding, ensuring smooth adoption
• Collaborate with solution architects, data science, engineering, and project managers
• Create detailed business blueprints mapping customer processes onto our solutions
• Identify and recommend improvements in customer business processes
• Provide feedback to product teams for enhancements
• Analyze markdowns and inventory optimizations, understanding AI models and managing customer acceptance
• Build strategic relationships and develop long-term roadmaps
• Manage QBRs, user training, change requests, and upgrades
• Conduct on-site or remote customer visits
• Coordinate with Customer Support for high satisfaction and conduct surveys (NPS)
• Monitor and improve customer success processes
• Document customer interactions and follow up on configurations, incidents, and requests
• Work with sales teams on upsell and cross-sell opportunities
• Continuously improve project and service management processes
• Track all customer-specific efforts accurately

What You Bring

• Degree in business, management, merchandising, or related field
• Experience in retail merchandising and consulting, preferably in fashion & lifestyle
• Strong analytical and reasoning skills
• Solution-oriented approach with good communication skills and customer focus
• Driven, eager to learn, and challenge-ready
• Comfortable in SaaS environments and hierarchical communication
• Ability to translate business processes into solution designs and roadmaps
• Business-fluent English; additional languages are a plus
• Proficiency with Office and BI tools
• Willingness to travel occasionally; primarily remote service
• Enjoy working in a diverse, multinational team

Centric Software is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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