Onsite IT Technician

Working in a fast-paced, constantly evolving environment, you will be responsible for providing high-level customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in delivering a premium IT support service.

This position is diverse and challenging. The goal is to ensure all support requests and incidents are handled promptly and professionally. You will proactively deal with support queries via phone, email, face-to-face, and act as an escalation point with third-party resolver groups for unresolved issues.

Job Responsibilities

• Provide support that meets or exceeds customer expectations.
• Recommend products or services that best fit customer needs.
• Identify, analyze, repair product failures, and replace parts as needed.
• Support and maintain user account information, including rights, security, and system groups.
• Resolve issues from Tier 2 and 3, including onsite hardware or software problems, in cooperation with resolver groups.
• Provide troubleshooting for network devices.
• Coordinate with third-party vendors for hardware and software issues.
• Handle hardware/software issues from Tier 2 and 3 requiring onsite break-fix support.
• Communicate with hardware/software vendors for planning and problem resolution.
• Install PCs, peripherals, and LAN equipment.
• Assist with security setup, file access, and administrative procedures during moves.
• Move workstations, peripherals, and telecommunications equipment as needed.
• Order and receive equipment and services for IMACs (Install, Move, Add, Change).
• Install and set up hardware, cables, outlets, and test completed IMACs.
• Document inventory changes and configurations.
• Support AV and conference tools like Webex, Skype for Business, Zoom.

Job Requirements

• ITIL V3 Foundation Certification (recommended).
• Microsoft OS/Office Certifications are advantageous.
• Advanced MS Office 365 skills.
• Scripting/coding skills are a plus.
• Ability to resolve hardware issues.
• Advanced user of iOS and Android.
• Basic networking skills.
• Knowledge of Active Directory and permissions.
• Minimum 5 years' onsite support experience or equivalent education and experience.
• Team player with analytical thinking.
• Positive personality with stability and stress tolerance.
• Customer-oriented with good interpersonal and communication skills.
• Adaptable and quick learner in evolving tech environments.
• Capable of managing daily responsibilities and deliverables.
• Relationship-building skills, comfortable with people and building trust.

What's Next

Apply today to avoid missing this opportunity. For further information, contact us at recruitmentEMEA@stefanini.com. We look forward to hearing from you!

The above job description outlines the general nature and level of work performed. It is not an exhaustive list of duties and responsibilities.

Diversity & Inclusion

At Stefanini Group, we value diversity and equity across race, gender, age, disability, religion, and nationality, and we encourage everyone to be themselves.

About Us

Stefanini is a global tech consulting firm of Brazilian origin, present in over 40 countries. We believe in transforming businesses through technology and co-creating solutions with our clients, emphasizing people over technology as the true drivers of success.

With an AI-first mindset, we invest in cutting-edge technology focused on delivering results. We foster a collaborative, dynamic environment where you can learn, grow, and contribute ideas. If you seek development, innovation, and a meaningful career, Stefanini Group is your place.