Client Relations Specialist

We are looking for a full-time Client Advisor for Sanremo Outlet (Temporary contract aimed at permanent hire). The Client Advisor represents the Company with clients in our Boutique. He / She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He / She cooperates for reaching the qualitative and quantitative goals set in their Store.

TASKS & RESPONSIBILITIES

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales.
• Cooperates with colleagues to create a positive environment and pays attention to performance levels.
• Receives and displays products according to procedures.
• Maintains a tidy workspace according to Company guidelines.
• Follows the Company standards throughout the sales process.
• Provides and maintains a high level of customer service.
• Manages commercial relations with clients to ensure the highest satisfaction.
• Handles client management & CRM activities.
• Ensures efficient after-sales service to maintain client satisfaction and promote brand loyalty.
• Handles claims with supervisor support.
• Turns every customer interaction into a positive experience, promoting the Brand image.
• Communicates client information to Management.
• Follows up on clients' requests.
• Participates in product presentations.
• Knows all products in his/her category and stays updated on all store products.
• Ensures proper care of the store environment.

PROFILE

• Experience as a Client Advisor in a luxury boutique.
• Alignment with Loro Piana brand and products.
• Strong luxury touch and approach.
• Excellent interpersonal and relationship-building skills.
• Nice to have: Russian speaker.