Hotel Director (F / m / x)

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users — coliving, microliving, vacation, student housing, multifamily, and coworking — and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy.

Joivy Group counts 450 employees (average age 32), from more than 30 countries, with 21 offices across Europe, 50 destinations, and operations in 7 countries (Italy, Spain, France, Portugal, England, Scotland, and Bulgaria). It includes the following brands:

• DoveVivo: European platform for residential property management
• ALTIDO: European platform specialized in short-term rentals
• Chez-Nestor: pioneering coliving company in France
• DoveVivo Campus: leading student housing company in Italy
• Joivy Renew: specialist in home renovation and turnkey furniture sales
• Open Hub: coworking space and community hub in Milan
• Joivy Invest: European platform for private and institutional investors

Role & Team

We are currently seeking a Hotel Director in Florence responsible for the overall operational management of the hotel, ensuring efficient operations and delivering exceptional guest satisfaction.

Core Activities

1. Operational Management: Oversee daily operations including front desk, housekeeping, F&B, events, and maintenance.
2. Leadership: Manage and motivate teams, develop a positive work environment, monitor budgets, control costs, maximize revenues, and ensure profitability.
3. Guest Service: Ensure high-quality service and handle complaints effectively.
4. Marketing & Sales: Develop strategies to attract guests, increase brand awareness, and improve occupancy, collaborating with the sales team.
5. Compliance & Regulations: Ensure adherence to safety, hygiene, and staff management regulations.
6. Strategic Development: Identify growth opportunities, plan investments, and maintain long-term success.

Qualifications & Skills

• Proven leadership in hotel operations with strong conflict resolution and team management skills.
• Deep knowledge of hotel functions, budgeting, and regulatory compliance.
• Experience in revenue management, marketing, and digital channels.
• Focus on delivering exceptional guest experiences and resolving issues promptly.
• Ability to analyze market trends and plan for growth.
• Bachelor’s degree in Hospitality or Business; advanced degrees/certifications are a plus.

Personal Qualities

• Excellent communication, organizational skills, and adaptability.
• Communicative, social, dedicated to improvement, collaborative, problem-solving, and proactive.

What We Offer

• Welfare Plan
• Business phone and laptop
• Ticket Restaurant
• Dynamic, international environment
• Opportunities for professional growth
• Supportive and inspiring colleagues

Disclaimer: At Joivy, we celebrate Diversity, Inclusion, Equity, and Belonging. Our entire selection process is conducted in accordance with these principles.