After Sales & Customer Care Specialist L. 68 / 99

Powersoft S.p.A. is a multinational group with headquarters in Italy, listed on the Milan Stock Exchange, with over 130 employees. Powersoft is a world leader in the design, manufacture and marketing of products and patented solutions for applications in the field of professional audio such as large international events, concerts, theaters, cinemas, stadiums, airports, stations, and ships.

In line with with the growth and development of the business, we are further expanding our organization by specifically searching for the figure of an After Sales & Customer Care Specialist L. 68 / 99. The role will report to the Quality & After Sales Manager.

Role

Front office :

Management of customer claims with responsibility for internal direction within the organization for resolution and continuous communication on progress with customers

Management of repair requests and RMA issuance

Social customer care through monitoring and quick responses on social and multimedia channels regarding After Sales issues

Back Office :

Constant monitoring of the progress of open orders, document control, identification, and resolution of problems / complaints

Management of temporary imports

Entry of spare parts orders and monitoring of order processing

Entry of customer billing and shipping data related to the After Sales process

Product registration management

Verification of product warranty extensions

Education : Degree in electronic engineering or technical subjects

Language proficiency : Written and spoken English (must-have)

Experience : at least 3 years in similar roles

Familiarity with working with management systems / ERP / Sales Force

Knowledge of tools : office automation applications (must-have)

Good communication and relationship-building skills with various stakeholders, both internal and external to the organization

Strong organizational skills.

Pioneer, competent and inspired, creatives and innovators – We are renowned for our technological leadership

Teamwork-oriented, welcoming, and ambitious – we focus on developing one’s potential, and we cherish profound collaborations that allow us to discover new points of view.