Senior VicePresident, Global RevenueCycle Management

With 150 in-house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L‑owning executive to deliver best‑in‑class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base.

Mission for This Role (First 12 Months)

• Raise Net Collections to ≥97% while reducing Denial Rate below 4%.
• Reduce DSO.
• Implement two automation sprints per quarter in partnership with Product & Engineering.

Key Responsibilities

Operational Leadership

• Manage full P&L for 150 internal FTEs + BPO vendors (SLAs, penalties, expansion).
• Provide weekly Power‑BI dashboards covering Net Collections, DSO, Denials, and A/R.

Process Automation

• Champion RPA (Robotic Process Automation), AI‑denial prediction, and payer‑API integrations; build ROI cases and run UAT (User Acceptance Testing).
• Lead quarterly Lean / Six‑Sigma Kaizen events.

Team & Culture

• Scale, coach, and performance-manage teams of 50‑500 members across coding, billing, collections, and analytics.
• Embed Excellence, Learning, and Teamwork via joint on‑shore / off‑shore OKR sessions, SOPs, and Continuous Training programs.
• Negotiate BPO rates, enforce turnaround‑time SLAs, and run continuous quality audits.
• Ensure HIPAA, payer‑policy, and SOC‑2 compliance; serve as primary audit contact.

Stakeholder Alignment

• Partner with Engineering on RCM roadmap; Finance on cash‑flow forecasting; Sales on client RCM onboarding.

Responsibilities and Qualifications

• 10+ years leadership of high‑volume (> 500M) RCM organizations, including offshore BPO governance.
• Proven record of reducing DSO ≥20% and Denials ≥30% within 12 months.
• Hands‑on experience steering EHR / RCM product backlog or large‑scale automation roll‑outs.
• Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance.
• Data‑driven operator; expert with SQL / Looker / Power‑BI and at least one modern billing platform.
• Bachelor’s in Business / Health Admin; MBA / MHA or Six‑Sigma Black Belt preferred.
• Communicates with radical candor; builds trust across cultures and time zones.
• Coaches leaders through change; celebrates wins and learns from misses.
• Operates as an owner—fixes what’s broken before being told.

Why ClinicMind

• Lead a 150‑person team inside a fast‑growing SaaS + services platform.
• Direct influence over product automation roadmap and AI investments.
• Competitive salary, performance bonus tied to KPIs above, equity option pool.

• Permanent Work From Home

Must Have :

• High comfort level working on Eastern Time Zone / US Shift.
• Good internet access at home.
• Laptop / Desktop with at least 16 GB RAM.

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