Host

Description

JOB SUMMARY:

The Host is a support-level position that performs multiple front of house functions including directing guests to their table, cleaning & sanitizing throughout the restaurant, and answering guests questions. At all times, this position will ensure all quality standards are met and guests receive the most positive and welcoming experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Specifically, the responsibilities of the position include, but are not limited to, the following activities:

• Welcome patrons into the restaurant and seat them. Provide them with menus if applicable and/or inform them of the QR code scanner for menu access and ordering. Say goodbye and thank you to all customers
• Complete normal and additional cleaning and sanitation as required
• Maintain clean and stocked restrooms
• Answer customer questions as needed on food items, beers, retail or other. Know and understand the fundamentals of our beers and the brewing process
• Look for ways to improve the guest experience. Alert a manager if there are any problems
• Be dressed properly, organized, and ready to clock in on time
• Always be positive and proactive with the guests and co-workers. Work as a team with other staff to ensure a smooth and successful working environment. Treat every guest as your own. Always help anyone on staff
• Other related duties as assigned

Qualifications

• High School diploma or higher, must be 18 years of age or older
• Must be able to obtain Food Handlers Card within 30 days of hire
• Must be able to obtain California Responsible Beverage Service certification within 60 days of hire
• Prior experience in a fast-paced restaurant doing above or similar duties or prior customer service experience is preferred
• Ability to effectively communicate verbally with managers, kitchen and dining room personnel and guests
• Very strong organizational skills. Ability to always maintain professionalism even under high volume, stressful times, and situations
• Ability to be a strong team player and get along well with co-workers and guests
• Ability to manage and multitask in a fast-paced environment. Ability to give high priority to customer satisfaction. Ability to take initiative, act promptly and be proactive

WHAT FIRESTONE WALKER OFFERS:

• 50% off employee discount on food, beer, and merchandise
• Periodic beer giveaways for employees 21+
• Inclusive company culture that values and develops our employees
• Paid Sick Leave
• 401(k) retirement plan including company paid profit sharing and 4% matching (21+)
• FSA plan to save tax money on out-of-pocket medical expenses

Please submit your work experience when applying. Firestone Walker is an Equal Opportunity Employer.