Quality Manager Shoes & Fashion Accessories

Quality Manager Shoes & Fashion Accessories

Permanent

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who aimed to liberate women’s bodies from stiffly formal fashion through luxury ready-to-wear collections.

For nearly 70 years, Chloé has inspired femininity through designing fashion collections and accessories, sharing stories, and creating experiences. Our founder's vision continues to motivate our commitment to supporting women's advancement.

Our purpose is to empower women and promote a fairer future. We strive to produce beautiful products that have a meaningful impact on people and the planet.

We are proud to be B Corp certified, reflecting our dedication to reinventing business practices and inspiring others.

We are building teams aligned with our mission and aim to foster this ethos within our company and community.

About the role :

To enhance quality at every stage of the finished product, we seek a Shoes & Fashion Accessories Quality Manager based in Scandicci (FI), near our industrial teams and manufacturers. The role involves managing material and finished product quality during pre-production, production, and aftersales phases.

HOW WILL YOU MAKE AN IMPACT?

For Shoes and Fashion Accessories (including Bijoux, textile accessories, etc.), your responsibilities will include:

Quality Pre-production

• Participating in technical reviews, defect analysis, and risk assessments with the industrial department and suppliers
• Coordinating finished product tests and defining quality tolerances for production

Quality in production

• Validating Masters / TDS in collaboration with the Industrialisation team
• Approving inline production processes
• Approving first pieces of production
• Planning quality controls and invoicing
• Releasing production batches
• Monitoring production quality KPIs, analyzing data, and reporting to Brand Management & suppliers
• Continuously improving quality processes at suppliers and manufacturers

Continuous improvement and Aftersales

• Supporting the network before sales and handling after-sales claims
• Managing network quality KPIs, analyzing data, and reporting
• Managing quality alerts

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 10+ years of experience in Shoes Technician roles focused on Quality Control and Industrialisation
• Technical knowledge of main finished product components (leathers, fabrics, metal parts) across categories like Elegant, Casual, and Sneakers
• Data-driven and proactive approach aiming for excellence
• Fluent in Italian and proficient in English
• Strong skills in Excel and PowerPoint
• Leadership and project management capabilities
• Open-minded, positive, rigorous, and organized
• Willingness to travel frequently within Europe (driving license preferred)

WHAT WE OFFER

• Flexible working hours
• Welfare benefits
• Ticket Restaurant

We seek curious, free-spirited, and determined individuals who want to join the Chloé Family. We value emotional intelligence, generosity, humility, and a natural willingness to help others.

We promote diversity and inclusion, supporting and inspiring every individual.

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