Retail Area Sales & Operations Manager - Central

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 90,000 colleagues and over 4,500 stores across several retail fascias in over 30 markets around the world.

JD Italy counts around 90 stores with over 2,500 employees.

Area Sales and Operations Manager

Responsible to: Regional Sales & Operations Manager

Department: Retail

Overview:

As an Area Manager, you will report into a Regional Manager and be responsible for overseeing several stores within your area. You will be tasked with motivating and managing your area team to provide exceptional customer service, exceed sales targets, and maintain the stores' visual appeal. You will lead and support your stores to deliver the highest possible standards. You will take appropriate action to address under performing stores and manage them effectively. Furthermore, you will support & challenge your team to achieve their full potential.

Responsibilities

• Manage your Area team in order to maintain customer retention and provide exceptional customer service.
• Ensure that your Area team provide a great customer experience by managing your stores service metrics.
• Ensure that all key performance indicators (KPIs) for stores are being met.
• Analysing Area performance and developing strategies to drive people/sales metrics. Create, understand and interpret financial reports.
• Identifying and developing commercial action plans that drive sales and service.
• Encourage and lead your team in achieving and surpassing their targets.
• Recruit and retain the best Store Management & be accountable for the completion of the induction of new Managers into the business as well as monitoring & encouraging their progress.
• Ensure that training continues to be delivered for the area by working with support functions.
• Motivate, Inspire and empower staff to achieve their potential to create a “high performing” team.
• Continue to develop your management team and encourage internal growth by utilizing Head Office Training Academies.
• Ensure presentation across all stores is consistent with the brand/company image.
• Ensure that shops’ health and safety standards are adequately monitored and maintained by conducting regular Health & Safety inspections in store.
• Manage and monitor the area’s payroll budget in line with Area Sales Performance.
  
  
  

• Exceptional leadership qualities and experience of managing a large and diverse team.
• Evidence of strong drive to achieve results through others.
• Strong communication skills in a variety of media and audiences.
• Strong Commercial awareness.
• IT skills - Microsoft Outlook, Word and Excel.
• Ability to manage time, organize & prioritize workload.
  
  
  

• Minimum 6 years of experience as a Store Manager in a big volume store, managing multiple layers of management, or previous experience as Area Manager in fashion/sportswear companies.
• Beginner/intermediate level in English with the ability to have a basic conversation and communication via email.
• Availability to spend at least 2 nights per week (on average) away from home, depending on business needs.
• Full driving license.
  
  
  

• Permanent Contract under the Italian CCNL commercio, Quadro level
• Company Car
• Meal vouchers
• Soft Welfare
• Free psychological support
• Staff Discount
• The chance to grow within a fast-expanding company