Technical Service Engineer

Responsibilities

• Provide pre-sales and after-sales technical support for the sales team.
• Assist customers with fault analysis and troubleshooting via telephone or email.
• Analyze related data to improve data accuracy and enhance customer satisfaction.
• Communicate with other departments and report product issues in a timely manner.
• Travel to provide on-site support and training to distributors and installers.
• Attend industry conferences and events.
• Perform other duties as assigned by superiors.

Qualifications

• Background in science; major in electrical engineering is preferred.
• At least three years of relevant work experience; experience in the renewable energy industry is a plus.
• Serious attitude, sense of responsibility, and strong resilience under pressure.
• Excellent communication skills, teamwork spirit, and good customer service awareness.