Senior Customer Success Manager (m / f / x) - Performance Marketing, Milan-based

Empowering marketers to make data-driven decisions with a copilot—transparent, independent, and powered by artificial intelligence (AI).

Tasks

YOUR MISSION

Enable performance marketing teams around the world to change the way they work today, from a manual Excel-based budgeting approach to a fully data-driven, artificial intelligence-based, and automated way. You are the expert, providing strategic guidance and helping execute strategies to drive their success to a new level.

The impact you'll have :

• Be the driving force behind customer satisfaction, acting as the main point of contact and advocate for their success.
• Establish strong customer relationships through personalized consultations, expert advice, and customized strategies.
• Lead the onboarding process for new customers, ensuring a smooth and effective process.
• Monitor and analyze our customer’s key performance indicators (KPIs).
• Use data-driven insights to make recommendations for operational improvements.
• Troubleshoot issues and proactively identify opportunities for performance optimization to empower our customer’s success
• Collect feedback to understand customer satisfaction and identify areas for improvement.

Requirements

Your experiences and skills :

• 5+ years of proven experience as Digital / Performance Marketing Manager or Consultant, preferably in a Media Agency.
• Demonstrated interest in startup culture and familiarity with agile frameworks.
• Demonstrated experience managing large budget investments on main digital channels (Google Ads, Meta, Campaign Manager etc.)
• Exceptional customer relationship-building skills.
• Analytical and problem-solving skills to effectively use software, explain its features, and leverage its capabilities to solve clients' problems.
• Outstanding organizational skills and advanced ability to structure and prioritize work efficiently.
• Experience collaborating effectively with product and sales teams is a plus.
• Business fluent in Italian and English (German is a plus).

Your future work-life could be this :

• Purpose : Play a key role in shaping the innovative marketing technology industry.
• Culture : A transparent company culture at eye level, where every individual is valued and supported.
• Strategy : Participate in shaping the company strategy and culture during quarterly Strategy Days.
• Growth : Tackle challenging tasks and develop yourself further by taking on responsibilities from day one and receiving a personal development roadmap.
• Events : Regular events for the entire team, both on-site and off-site.
• Flexibility : Work in a hybrid model with 2 days / week on-site and 30-60 days per year from your desired location.

J-18808-Ljbffr