Answer and provide assistance to emergency phone calls;
Resolve all issues happening on the ground;
Double-check the details for each service with the suppliers (guides, drivers, restaurants, chefs, instructors, etc.) and, if needed, with the clients on the day of the service;
Double-check with the hotels the details of clients' reservation prior to their arrival, as well as on the day of arrival;
Daily follow-up with the clients;
Ensure that all suppliers meet Perfetto Traveler's standards;
Design and oversee Perfetto's Welcome / Farewell procedures and extend those to the clients;
Contact the clients upon arrival and prior to departure;
Follow up with the clients, Operations Department, and CEO in the event of an emergency.
JOB REQUIREMENTS :
At least 1-year work experience in the customer service, particularly in the high-end travel industry;
Full professional proficiency in English and Italian;
Meticulous attention to details;
Understanding of the needs of a very sophisticated, affluent, upscale clientele;