Guest Relations Executive

Sii tra i primi a mandare la candidatura.
Solo per membri registrati
Roma
EUR 30.000 - 40.000
Sii tra i primi a mandare la candidatura.
6 giorni fa
Descrizione del lavoro
  • Answer and provide assistance to emergency phone calls;
  • Resolve all issues happening on the ground;
  • Double-check the details for each service with the suppliers (guides, drivers, restaurants, chefs, instructors, etc.) and, if needed, with the clients on the day of the service;
  • Double-check with the hotels the details of clients' reservation prior to their arrival, as well as on the day of arrival;
  • Daily follow-up with the clients;
  • Ensure that all suppliers meet Perfetto Traveler's standards;
  • Design and oversee Perfetto's Welcome / Farewell procedures and extend those to the clients;
  • Contact the clients upon arrival and prior to departure;
  • Follow up with the clients, Operations Department, and CEO in the event of an emergency.

JOB REQUIREMENTS :

  • At least 1-year work experience in the customer service, particularly in the high-end travel industry;
  • Full professional proficiency in English and Italian;
  • Meticulous attention to details;
  • Understanding of the needs of a very sophisticated, affluent, upscale clientele;
  • Professional, proactive, resourceful, positive, team-oriented attitude;
  • Ability and willingness to take direction as well as be self-motivated and work independently;
  • Computer literate, knowledge of MS Office.
  • Experience as a concierge is a plus

KEY RESULTS :

  • Increase clients' satisfaction of the services provided by Perfetto Traveler;
  • Successfully solve any issues happening on the ground to the clients' satisfaction;
  • Reduce the number of refunds requests.
  • Please submit your CV and cover letter in English. Submissions in other languages will not be considered.
  • Partita IVA
  • Experience
  • Guest Relations : 1 year (required)
  • Language

Shift availability :

  • Day Shift (required)
  • Night Shift (preferred)