Technical Service Engineer

Responsibilities:

1. Provide pre-sales and after-sales technical support for the sales team;
2. Assist customers in fault analysis and troubleshooting via telephone or email;
3. Analyze related data and assist in improving data accuracy and customer satisfaction;
4. Coordinate with other departments and report product issues in a timely manner;
5. Travel to provide on-site support and training to distributors and installers;
6. Participate in industry conferences and events;
7. Perform other duties as assigned by superiors.

Qualifications:

1. Background in science, preferably in electricity and electrical engineering;
2. At least three years of relevant work experience, with a background in renewable energy industry preferred;
3. Serious attitude, sense of responsibility, and strong resilience under pressure;
4. Excellent communication skills, teamwork spirit, and good customer service awareness.