C004211 Senior Technician ICT Systems CTS - WED 7 May

Description

Deadline Date : Wednesday 7 May 2025

Requirement : Senior Technician (ICT Systems)

Location : Sigonella IT

Full Time OnSite : Yes

Time OnSite : 100%

Total Scope of the request (hours) : 836

Required Start Date : 16 June 2025

End Contract Date : 31 December 2025

Required Security Clearance : NATO COSMIC TOP SECRET

Duties and Role :

Under the direction of the Branch Head Service Operations and Support, the incumbent will perform duties such as:

• Executing assigned work orders often under the guidance of centralized services to provide local intervention to ensure SLA targets are met;
• Providing superior customer service utilizing effective communication techniques;
• Installing and configuring Desktop Services;
• Installing, operating, protecting, maintaining, and supporting all local Voice and Data communication networks, Audio/Video, and VTC equipment;
• Installing, operating, and maintaining Routing and Switching equipment, VoIP, and VTC infrastructures and circuits;
• Performing advanced analysis and troubleshooting of Desktop Communications and Network Services to support incident management;
• Testing and evaluating supported hardware and software (firmware and drivers);
• Managing Incident Support Requests, including creating, reporting, tracking, resolving, and closing incidents;
• Supporting team members to enhance customer experience through collaboration;
• Supporting Problem Management through corrective actions under the Branch Head's guidance;
• Contributing to recommendations for Service Improvement and procurement processes for Operations and Maintenance of approved equipment;
• Participating in a Duty Support Shift, which may operate 24/7;
• Deputizing for higher-grade staff if necessary;
• Performing other duties within the NCI Agency's scope as required.

Requirements

Skill, Knowledge & Experience :

• Must hold an active NATO COSMIC TOP SECRET security clearance;
• Higher vocational training in a relevant discipline with at least 2 years post-related experience, or secondary education with 4 years post-related experience;
• Detailed knowledge of LAN and WAN communications, including router/switch-based networks and routing protocols, especially Cisco products;
• Ability to analyze, assess, and resolve technical issues in troubleshooting environments under time constraints;
• At least 2 years recent practical experience in CIS Service Operations;
• Experience configuring, installing, and troubleshooting Windows Operating Systems and Microsoft Office applications;
• Knowledge of TCP/IP Protocols and Standards;
• Ability to take initiative and adapt flexibly to changing requirements in demanding environments.

Desirable Experience and Education :

• Knowledge of NATO CIS policies and procedures;
• Experience maintaining NATO crypto equipment;
• Experience working in a Service Desk environment;
• Certification in PC hardware repair and configuration;
• Formal LAN training;
• Experience in international military and civilian environments;
• Knowledge of NATO organizational responsibilities, including ACO and ACT.

Required Experience : Senior IC

Key Skills :

Environment, Domestic, Front Desk Reception, Investment Banking, Anesthesia, Import & Export

Employment Type : Contract

Experience : years

Vacancy : 1