Service Engineer

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At Tetra Pak, we are committed to making food safe and available everywhere; and we protect what's good – protecting food, people, and the planet. By doing so, we touch millions of lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people, and the planet.

Within Tetra Pak Italiana, we are looking for a Service Engineer who can perform corrective, preventive, and predictive maintenance services and troubleshooting assistance on food equipment. You will also be involved in the installation and commissioning of packaging equipment and provide technical training to our customers. In this role, you will be responsible for delivering high-quality technical services and support to our customers, ensuring that all issues are dealt with effectively and satisfactorily. This is an excellent opportunity to increase your knowledge and gain experience in mechanics, electronics, and automation by performing services at our clients' sites.

This position can be based in multiple locations within the Emilia region (Italy). As a technician, you will be required to travel up to 90% across Italy (focusing on Northern Italy, from Monday to Friday, with guaranteed weekends at home). Career migration is not supported for this position.

What you will do

• Participate in preparing customer sites for installation events, assembling machines (mainly automation and electrical activities)
• Install, commission, and maintain the equipment and installations of filling machines and distribution equipment at our customers' sites
• Perform troubleshooting and fault-finding services on-site and by phone
• Conduct production supervisor and operator training at customer sites
• Establish and maintain positive relationships with customers, including support and follow-up on their concerns and problems
• Report all technical issues promptly according to company processes
• Travel up to 90% of your working time to customer sites

We believe you have

• Bachelor's or technical degree in electronic or electro-mechanical engineering, or equivalent experience in the field
• 2-3 years of work experience in electro-mechanical maintenance
• 2-3 years of experience with PLC, electrical, and electronic systems in general
• Ability to repair machines on-site
• Experience with filling machines is a significant advantage
• Willingness to travel extensively, more than 90% of your working time
• Native level of Italian and good command of English (writing/reporting skills are essential)
• Driving license
• Good computer skills
• Strong knowledge of MS Office
• Proven understanding of customer satisfaction and business vision
• Initiative and ability to work in a team
• Customer-oriented and result-oriented attitude

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that fosters innovation where industry experts drive results
• An equal opportunity employment environment that values diversity and inclusion
• Market-competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good – for food, people, and the planet – apply through our careers page at [link].

This job posting expires on 22nd July 2025.

Diversity, equity, and inclusion are integral to our work. We provide a space to belong and support to thrive, an environment where everyone can be themselves and have equal opportunities to grow and succeed. We embrace differences, celebrate individuals for who they are, and recognize the diversity they bring, helping us better understand and connect with our customers and communities worldwide.

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