Account Manager

Welcome to Air Partner – where the skies are not the limit, they're just the beginning!

Are you experienced in Charter Sales and looking for a busy and varied role that allows you to utilise your sales and broking skills within a close-knit team? If so, apply now as we are seeking an Account Manager to join our Group Charter team in Milan on a full-time basis. You will be responsible for delivering revenue and profitability according to your targets and maintaining high-value accounts.

To succeed in this role, you should demonstrate proactive sales ability, a passion for creating exceptional customer experiences, smart procurement techniques, creative presentation skills, insightful closing techniques, and robust administration with flight planning arrangements.

Accountabilities

• Processing incoming enquiries for charter services, liaising with operators, quoting, planning, and overseeing bookings and documentation, while providing excellent customer service
• Maintaining and growing existing client relationships through cold calling, networking, and referrals
• Achieving set targets for each financial year
• Assisting with client care activities and supplier relations
• Ensuring quick turnaround of client enquiries
• Accurately entering and updating enquiries in CRM
• Providing after-sales service and maintaining organized paperwork
• Research industry data to generate new sales leads
• Building new business and cross-selling other services
• Managing high service levels on demanding accounts

Candidate Requirements

• Understanding of changing markets in aviation charter operations and clients
• Customer-focused with strong interpersonal skills
• Effective communication skills in a professional manner
• Ability to anticipate and outperform rivals in tenders
• Experience working in an international environment
• Motivated, competitive, and eager to win business
• Problem-solving skills and adaptability to changing situations
• Willingness to do what it takes to secure new business, including cold calling
• Strong verbal and written communication skills in Italian and English

Established in 1961, Air Partner is a global aviation services group and a proud partner of Delta Air Lines. We offer aircraft charter services, aviation safety and security solutions, and operate in civil and military sectors worldwide.

Our Charter Division includes group charter, private jets, cargo, and specialist services, catering to various client needs.

We are committed to diversity, equity, and inclusion, demonstrated through our ESG strategies and community initiatives. We are a Disability Confident employer, guaranteeing interviews for disabled applicants meeting job criteria.

Next steps include a virtual interview with our Talent Acquisition team, followed by in-person meetings. We provide adjustments for applicants as needed to ensure a comfortable application process.

If you're ready to elevate your career, visit us and apply today. Your next adventure is just a click away!