SAP BASIS & HANA Account Manager - Italian Speaker

Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive industry progress.

Our diverse, creative, and passionate people are our driving force. We strive to support their growth and help them reach their full potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

The Digital Customer Engagement Manager will focus on:

• Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service and project delivery according to scope, budget, and milestones
• Supporting de-escalations of critical customer situations in collaboration with SAP teams
• Participating in customer release and maintenance activities
• Assisting customers with technical requirements throughout their lifecycle within SAP
• Executing problem management and continuous improvement initiatives
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status and analyzing needs for potential account transitions
• Facilitating systematic onboarding and continuous knowledge transfer sessions

Qualifications & Experience

Required technical skills include:

• Minimum of 5 years of SAP Basis experience, with good understanding of HANA databases
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory
• Experience with SaaS products like Ariba, Salesforce, C4C, etc., integration with SAP is a plus
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP
• Language skills: Italian (C2 or native), English (B2 or above)

Work experience should include:

• 5-6 years in multinational software/IT organizations
• At least 5 years of SAP S/4HANA knowledge
• 2+ years of cloud experience through solution management, consulting, or delivery programs

Why Us

We are a rapidly growing global tech company with offices in over 50 countries, employing 225,000 people. We value diversity, offering opportunities to work with colleagues worldwide, and promote a virtual-first work environment for flexibility and work-life balance. We invest in your growth through learning and career development, provide comprehensive benefits, and are recognized as a great place to work in 17 countries.

Equality & Opportunity for All

We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.