Retail Store Shop Manager

A globally renowned name in luxury - celebrated for its authenticity, craftsmanship, and cultural influence - is seeking a Store Manager to lead its prestigious NEW boutique in Milan.

This is more than a store leadership role. Own and drive all aspects of store performance - commercial, operational, and cultural

Champion CRM and clienteling - build and grow a loyal, high-value client base through personalised service

Maintain flawless operational excellence - from visual merchandising to stock control and team standards

Act as a true ambassador for the brand - living its values, heritage, and luxury codes daily

Foster a values-driven, inclusive store culture where every team member thrives

4+ years' leadership experience in luxury retail (Store Manager or strong Assistant Manager ready to step up)

Proven ability to drive store performance and build customer loyalty through CRM / clienteling

Strong business acumen - confident interpreting KPIs and leading commercial strategy

Fluent in Italian and English; other languages are a plus

Join an iconic global luxury brand with clear purpose and international presence

A brand culture rooted in craft, connection, and individuality

Ready to lead with purpose in Milan's luxury landscape?