Customer Care Specialist

The Customer Care Specialist will take care of pre e post sales activities of WW and e-commerce customers in compliance with the Group's procedures and with the goal of maintaining the level of service defined and consistent with the brand identity of our Maison.

He / she will have the following resonsibilities :

• Processing all inquiries addressed to Acqua di Parma Salesforce mailbox, through all touch points existing;
• Handle and resolve product or service issues, providing appropriate solutions, ensuring issues are managed and resolved quickly;
• Adhere to precision, quality and timing standards to ensure the best quality service and achievements;
• Managing, investigating and arguing quality claims;
• Ensure a smooth customer care process and service fulfillment and coordinate with relevant teams (LVMH corporate affairs dept., production, R&D, digital, e-commerce customer service) to meet customer expectations;
• Managing GDPR and Cosmetovigilance inquiries;
• Managing shipments for gifts (replacement products), documents and gift packaging.
• Profile
• University Degree;
• Organizational skills, accuracy and timeliness;
• Excellent relational skills;
• Strong oral and written communication skills;
• Problem solving;
• Ability to work under pression;
• English, French and Italian fluent knowledge is mandatory.

Customer Care Specialist • Milano, Italia