Customer Care Specialist

Job Posting Title

Customer Care Specialist

The challenge

An exciting opportunity has arisen to contribute to Haier Europe. The company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven, and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of Haier’s attitude : entrepreneurship and innovation, zero distance to consumers, and IoT & Ecosystem thinking. A true change agent with an agile approach, thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

We are seeking an individual capable of bridging the gap between customer needs and our deliverables, aiming to meet and exceed expectations.

As a Customer Care Specialist, you will go above and beyond for customers, ensuring their challenges are resolved and they feel valued.

• Drive a seamless customer experience that fosters positive sentiment for our brand.
• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations.
• Collaborate with customer success and product teams for continuous improvement.
• Maintain accurate records of customer interactions and resolutions.
• Manage customer conversations across various support channels (in-store, online, phone).
• Address customer inquiries and escalate complex issues appropriately.
• Proactively enhance the customer experience.
• Share customer feedback to aid in product and service improvements.
• Evaluate support processes, implement improvements, measure results, and iterate.
• Report on customer service metrics and analyze trends.

What you need to succeed Must have

Education : Degree or bachelor in a related field.

Professional Experience : Experience in relevant sectors within structured customer care environments.

Languages : Fluent in English, both written and spoken.

Soft skills : Problem-solving abilities, good judgment, cross-departmental collaboration skills, friendly and empathetic demeanor, effective communication skills.

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Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

About Us

Haier Europe is part of Haier Smart Home, the No. 1 company globally in major appliances and among Fortune's Global 500 and World's Most Admired Companies. Haier Smart Home operates 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers, and a sales network of 230,000 nodes worldwide.

We are the world's only IoT Ecosystem Brand ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for five consecutive years. We also ranked as the #1 Global Major Appliances Brand by Euromonitor International for 15 years in a row.

In 2023, we reported revenues of approximately €33.6 billion. In Europe, under brands including Candy, Haier, and Hoover, we are shaping the future of living with household solutions across over 45 markets. Haier Europe is headquartered in Vimercate (MB), Italy. More information is available at corporate.haier-europe.com.

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