Technical Service Engineer

1. Provide pre-sales and after-sales technical support for the sales team;

2. Assist customers in fault analysis and troubleshooting via telephone or email;

3. Analyze related data and assist in improving data accuracy and customer satisfaction;

4. Communicate with other departments and report product issues in a timely manner;

5. Travel to provide on-site support and training to distributors and installers;

6. Attend industry conferences and events;

7. Perform other duties as assigned by superiors.

Qualifications

1. Background in science, preferably in electricity & electrical engineering;

2. At least three years of relevant work experience, with a background in the renewable energy industry preferred;

3. Serious attitude, sense of responsibility, and strong stress resistance;

4. Excellent communication skills, teamwork spirit, and good customer service awareness.