Customer & Sales Support Manager Export (f/m/d)

Loacker is looking for an enthusiastic manager, committed to customer satisfaction, people lead and with passion for improvements.

You are responsible for the development, continuous improvement and delivery of a high standard of customer & sales support, together with the team, which cares about our international partners worldwide.

Your Tasks

• Empower and Engage the Customer & Sales Support team (9 people)
• Responsible for delivering excellent services
• Responsible for relationship management with international distribution partners
• Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
• Finalize automation of order to cash operations and activate inside sales team
• Execution, support and implementation of long-term projects
• Ensure transparent and efficient flow of information between external and internal customers
• Identification and lead of continuous improvement projects
• Close collaboration with internal and external stakeholders

Your profile

• Ideally 5-10 years of professional experience in customer service
• Leadership, management skills, enthusiasm and positive thinking
• Hands on mentality, high and tenacious goal- and output-orientation
• Excellent analytical and problem-solving skills
• Strong organizational skills, ability to prioritize and strong attention to detail
• Excellent communication, negotiation as well as networking skills
• Experience in international business environment with the capability of handling different cultures
• Ability to collaborate at all levels of the organization and across other functional areas
• Computer skills including MS Office programs, SAP, CRM (preferred Dynamics), document management (SharePoint) and BI
• Language skills: Fluent English is a must, German or Italian nice to have

What we offer

• Exciting role with a wide range of tasks and responsibilities
• Highly motivated team
• Structured onboarding plan that enables our new employees to join the company quickly and successfully
• Fun at work, a friendly, collegial relationship at eye level, as well as the commitment to common goals
• A family-owned, international company that cares about people and planet
• Work location in Bolzano with opportunities for home office

Location: Bozen/Bolzano

Does this sound like you? If so, we look forward to receiving your online application in English.

• International and family owned company

• Professional and Personal development supported by a dedicated platform

• Job-specific, structured and detailed onboarding phase

• Company restaurant with wholesome and healthy cuisine

• Flexible working hours and home office opportunity (if the job allows that)

• And a whole lot of crispy wafers...

Goodness is a choice