TRICARE Beneficiary Services Representative - Vicenza, Italy

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do :

1. Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
2. Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
3. Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
4. Claims Assistance: Provide basic claims status updates and support.
5. Conduct Briefings: Lead informational sessions for various events such as in / out processing, maternity, and pre-separation / retirement.
6. Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
7. Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
8. Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
9. Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications :

• Education : Bachelor’s degree in a related field OR Associate’s degree in a related field PLUS 4 years of specialized experience OR Major certification in a related field PLUS 4 years of specialized experience OR High school diploma PLUS 8 years of specialized experience.
• SOFA / Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD).
• Must have a Missione Visa and Soggiorno permit.
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
• 3+ years of customer service experience.
• Fluent in English with strong written and oral communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to tactfully communicate with others, both in person and on the phone.
• Self-starter, able to work independently and with minimal supervision.
• Strong organizational, time management, and multitasking abilities.
• High attention to detail.

Preferred Qualifications :

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care, Medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims.

SALARY : The annual salary for this position is $32,000. The program is not able to negotiate this amount.

Original Posting Date : 2025-02-01

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range : $30,550.00 - $55,225.00

The Leidos pay range is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data, bargaining agreements, or other laws.